Director of Clinical Pharmacy OperationsDirector of Clinical Pharmacy Operations 2 days ago Be among the first 25 applicants
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Confidential Healthcare provided pay range This range is provided by Confidential Healthcare. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $170,000.00/yr - $195,000.00/yr
Position Overview
The Director of Clinical Pharmacy Operations will provide strategic leadership and operational oversight to a remote team of clinical pharmacists delivering comprehensive medication management (CMM) services. This role is accountable for maintaining day-to-day delivery of the CMM program while driving engagement, retention, and clinical outcomes aligned to organizational goals. The Director will ensure the efficient and effective delivery of services, while optimizing workflows, tracking performance, and contributing to total cost of care reduction.
In addition to leading pharmacist operations, this role will play a key part in the development and enablement of scalable clinical programs—helping to shape workflows, training, quality processes, and infrastructure to support future growth, including expansion into Medicare, HEDIS, and broader clinical disciplines.
This individual will be a collaborative leader with strong clinical, operational, and strategic capabilities, and will serve as a critical partner in supporting an exceptional experience for individuals across their health journey.
Key Responsibilities
Provide strategic leadership and daily operational oversight to a remote team of Clinical Pharmacists delivering Comprehensive Medication Management (CMM) services
Ensure effective execution of pharmacist-led services, including medication optimization strategies that prioritize safety, efficacy, and affordability
Monitor team performance and key performance indicators (KPIs) to support clinical outcomes, reduce healthcare utilization, and lower total cost of care
Lead process improvement initiatives across workflows, documentation, and systems to support scalable, high-quality service delivery
Collaborate cross-functionally to ensure a coordinated member experience and aligned program execution
Support the development of scalable clinical workflows, protocols, training materials, and quality assurance processes in partnership with internal stakeholders
Contribute to infrastructure design and operational readiness for future clinical expansion, including Medicare, HEDIS gap closure, Star rating improvement, and value-based care models
Ensure compliance with all regulatory, contractual, and accreditation requirements
Provide coaching, mentorship, and performance feedback to team members
Identify training needs and coordinate development opportunities
Develop and maintain clinical and operational policies and procedures
Analyze performance trends to identify opportunities for improvement and standardization
Serve as a preceptor for Pharmacy Residents and College of Pharmacy students, as applicable
Obtain and maintain appropriate state licensure
Perform other duties as assigned in support of organizational goals
Required Qualifications
Doctor of Pharmacy (PharmD) from an accredited institution
Minimum of 5 years of experience as a Clinical Pharmacist and/or providing Comprehensive Medication Management (CMM) services
3–5 years of experience leading clinical or healthcare operations (call center or remote team setting preferred)
At least 3 years in a leadership or people management role preferably within a clinical pharmacy or healthcare environment
3 + years of experience managing remote or geographically distributed teams
Working knowledge of best practices in medication therapy management and healthcare operations
Strong analytical skills with the ability to interpret and act on clinical and performance data
Excellent communication, collaboration, and organizational abilities
Ability to manage competing priorities in a fast-paced, evolving environment
Comfortable with ambiguity, leading change, and complex problem solving
Proficiency with Microsoft Office tools (Word, Excel, PowerPoint)
Preferred Qualifications
Completion of an ASHP-accredited residency in Ambulatory Care
Board Certified Ambulatory Care Pharmacist (BCACP)
Experience with HEDIS measures, Star ratings, and strategies to close clinical care gaps
Background in case management or care coordination, particularly in clinical or managed care settings
Seniority level Seniority levelDirector
Employment type Employment typeFull-time
Job function Job functionManagement
IndustriesWellness and Fitness Services
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Inferred from the description for this job Medical insurance
Vision insurance
401(k)
Tuition assistance
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