ESSENTIAL FUNCTIONS Directs the Physician Assistant recruitment process and oversees the clinic orientation and training for all new hires. Consults with providers and staff regularly regarding quality improvement and participates on the Peer Review Committee. Facilitates and oversees the chart review and audit processes. Manages and coordinates all internal quality audits to measure patient satisfaction within the organization for pay for performance and quality-based contracting. Conducts a review of QA reports and presents cases to the surgical case reporting team. Directs the Grievance Council process, and provides clinical expertise in the analysis of quality of care determinations. Directs the daily operations of the Quality Management Department. Provides specific oversight of the Patient Advocate Audits provider charts for the analysis of quality of care determinations. The job holder must demonstrate current competencies for this position. EDUCATION Graduation from an accredited physician assistant program. EXPERIENCE A minimum of five years of experience in a healthcare environment One to three years of management experience is preferred. REQUIREMENTS Current Nurse Practitioner or Physician Assistant license KNOWLEDGE Knowledge of quality improvement philosophy, models, and processes within a healthcare organization. Skill in consistently meeting quality requirements and educating providers and staff. Skill in using computer applications to effectively produce needed reports to identify trends. SKILLS Skill in the effective application of quality measures, clinical guidelines, and process management initiatives. Skill in consistently meeting quality requirements and educating providers and staff. Skill in using computer applications to effectively produce needed reports to identify trends. Skill in the evaluation, analysis, and presentation of data to providers and committees. ABILITIES Ability to work effectively work with providers, management, and staff. Ability to present quality data and initiatives to management. Ability to mentor and train staff in the clinic environment. Ability to communicate verbally and in writing to various levels of staff. ENVIRONMENTAL WORKING CONDITIONS Normal office environment. Some travel within the community. PHYSICAL/MENTAL DEMANDS Requires sitting and standing associated with a normal office environment. Some bending and stretching are required. Manual dexterity using a calculator and computer keyboard. ORGANIZATIONAL REQUIREMENTS HOPCo Mission, Vision, and Values must be acknowledged and adhered to This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.