: Director of Banquet Operations

Salary range: $110k or DOE

Location: The Meritage Resort and Spa, Napa, California Department: Banquets & Events Reports To: General Manager / Director of Food & Beverage

Position Overview

The Director of Banquet Operations will lead and oversee the banquet department at The Meritage Resort and Spa, ensuring flawless execution of all social and corporate events, weddings, and large-scale conferences. This role requires a highly organized, service-driven leader with deep experience in luxury hospitality, event management, and high-volume food and beverage operations.

Key Responsibilities Leadership & Team Development Lead, mentor, and develop a high-performing banquet management and service team. Foster a culture of hospitality, accountability, and excellence. Oversee scheduling, staffing, and training to ensure readiness for events of all scales. Operational Excellence Ensure seamless execution of events, from setup through breakdown, exceeding guest expectations. Maintain standards for service quality, presentation, and efficiency across all banquet functions. Partner with culinary, catering sales, and conference services to ensure alignment on client vision and operational delivery. Financial Management Develop and manage banquet department budgets, including labor forecasting, cost controls, and revenue optimization. Analyze financial performance and implement strategies to increase profitability while maintaining service quality. Drive upsell opportunities (food, beverage, décor, AV enhancements). Client & Guest Experience Act as the primary operational liaison for high-profile groups and weddings. Address client concerns promptly and with professionalism. Elevate guest satisfaction scores through attention to detail and personalized service. Compliance & Safety Ensure compliance with health, safety, and labor regulations. Implement and uphold policies and procedures for banquet operations. Qualifications Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred). Minimum 7-10 years in banquet operations, with at least 5 years in a leadership role at a luxury resort or high-volume conference center. Strong financial acumen with experience managing multi-million-dollar event revenue streams. Proven track record of leading large teams and executing complex, large-scale events. Exceptional communication, negotiation, and client-relations skills.