Director - Now Hiring
New Today
Our team represents our brand, caring for residents, building vibrant communities, and ensuring our properties thrive. The Community Director is responsible for overseeing the day-to-day financial, administrative, sales, marketing, and maintenance operations of the community while ensuring company standards are achieved. This role requires a strong commitment to customer service, effective team leadership, and operational excellence. The Community Director is expected to foster a professional atmosphere, uphold Steward + Helm's values, and ensure the community’s success.
Leadership and Team Management
Recruit, hire, train, mentor, and supervise onsite staff to achieve property goals and performance standards.
Conduct training, coaching, and performance reviews, including disciplinary actions as needed.
Property Operations
Prioritize and oversee daily activities, including leasing, marketing, make-ready processes, maintenance, and construction projects.
Conduct property inspections with maintenance staff to identify and address safety hazards and maintenance needs.
Supervise and approve work performed by contractors.
Financial Management
Maximize Net Operating Income (NOI) through effective cost control and revenue optimization.
Collect specified rents and fees, pursue delinquent balances, and process evictions per company policy.
Review financial statements and prepare variance and occupancy reports.
Marketing and Leasing
Develop and implement monthly marketing plans to achieve budgeted occupancy levels.
Create resident retention, marketing, and advertising programs.
Show and lease apartments, ensuring all necessary applications and documents are completed accurately.
Resident Relations
Address resident concerns, including neighbor disputes, renewals, and maintenance issues, fostering positive relationships.
Cultivate a high level of customer satisfaction and retention through excellent service and responsiveness.
Ensure adherence to Fair Housing Act and company policies.
Maintain accurate and organized records in property management software (e.g., Bachelor’s degree in a related field (preferred) or equivalent experience.
Minimum of 3-5 years of prior property management experience.
Proficiency in property management software, such as OneSite.
Commitment to fostering a strong customer service culture.
Medical, Dental, and Vision Insurance : 401(k) Plan : Competitive company match to help you plan for your future.
~ Enjoy 22 days of PTO annually to recharge and take care of personal matters.
~ Paid Holidays : 15 paid holidays throughout the year to celebrate and relax.
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- Location:
- Pensacola
- Job Type:
- FullTime
- Category:
- Managers