Overview

Director North America Small Business Sales

Join to apply for the Director North America Small Business Sales role at Mastercard.

There are over 30 million small businesses in the United States, accounting for over 99% of all companies, and more than half of all jobs and sales revenue generated in the country. Small business owners are the hustlers who work beyond the typical 9-to-5 and put it all on the line to pursue their passion. And while they may be called “small”, they are mighty – navigating unchartered territory in the name of growing their businesses and serving as a pillar of their community.

Mastercard’s North America (NAM) Small Business Segment (SMB) team is responsible for advancing Mastercard’s efforts to address the needs of small businesses. We are looking for a Director, Small Business Sales Specialist for the North American market to help drive growth in the segment through the commercialization of our solutions and value proposition. This role involves engaging clients, identifying high-potential opportunities, building a strong and dynamic sales pipeline, and closing deals.

Responsibilities

• Lead and execute the SMB go-to-market strategy across NAM, focusing on both existing and new issuer partners, like New Distribution Channels, to expand Mastercard’s footprint, grow market share, and expand leadership position in the SMB segment.
• Work cross-functionally across the broader Commercial and New Payment Flows team (inclusive of Transfer Solutions and Corporate Solutions) to partner and cross-sell our solutions.
• Partner closely with Account and Business Development teams to engage clients, identify high-potential opportunities, build a strong and dynamic sales pipeline and close deals.
• Drive commercialization efforts by working cross-functionally with stakeholders from Finance, Sales, Marketing, Franchise, and Customer Delivery to ensure seamless execution of SMB initiatives and adequate resources for its success.
• Ensure our SMB needs-based and customer-centric narrative is driven throughout the organization and with our customers and prospects.
• Support client-facing negotiations, leading or co-leading key SMB deals, ensuring specific SMB incentives are included in deals, and aligning Mastercard’s value proposition with client needs.
• Track and manage pipeline performance by using SFDC and commercialization tools and processes that enable timely follow-up, issue resolution, and traction across the region.
• Champion internal alignment across all product groups, Finance, Sales Excellence to generate buy-in and momentum from all relevant stakeholders, including senior leadership.
• Develop and promote SMB growth strategies, identifying best practices and scalable models that drive measurable results in issuer portfolios.
• Foster sales enablement by creating compelling client materials, training sessions, and use-case content tailored to SMB needs and opportunities.

Qualifications

• All About You — you are passionate about helping small businesses grow and have deep experience in the financial services and payments ecosystem.
• Experience as a sales professional who understands customer needs and can identify solutions to complex problems.
• Experience developing, owning, and driving strategic direction in a heavily matrixed cross-functional environment.
• Credible thought leader who can work with key customers to build out their payments and small business strategies.
• Ability to bring products and solutions together to meet specific SMB segment needs.
• Background in understanding SMBs’ unique needs and in business development, product development, product management, and product sales.
• Ability to work autonomously and drive programs with cross-functional partners.
• Strong sense of urgency and influencing skills; relentless drive to achieve outcomes.
• Bachelor’s degree required; advanced degree preferred.
• Location is flexible between Purchase, NY or New York City; travel may be required.

Internal title for this role is “Director North America Small Business Sales Specialist”. Mastercard is an equal opportunity employer. For accommodations or assistance with the application process, contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.

Location and Travel

Location is flexible between Purchase, NY or New York City; travel may be required.

Compensation and Benefits

In the US, Mastercard offers a competitive base salary and may include annual bonus or commissions depending on the role. Salary ranges vary by location, experience, and other factors. Benefits include medical, dental, vision, disability, life insurance, flexible spending and health savings accounts, paid leave, vacation, holidays, 401k with company match, tuition reimbursement, and more.

Equal Opportunity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations during the recruitment process are available upon request.

Note: This description reflects Mastercard-specific content and should be used for posting only.