Overview Director, National Operations - Spec. Clinical Trials. This role is responsible for collaborating with senior management and direct reports to develop and execute an operational plan for the pharma business that ensures exceptional service delivery and scalability. Directly responsible for the national Project Management operations of the Pharma business including providing leadership for day to day operations. Plans and directs operations and study management, activities for Pharma services, grounded in customer-centricity, quality, safety and process efficiency. Builds and maintains an environment that encourages employee development and retention. The successful candidate is a change agent, forward thinker and results-oriented Operations Leader with demonstrated success designing and executing strategies that yield measurable business results.

Responsibilities

Inspire and lead the Project Management and Study Operations organization to achieve growth

Direct Leadership of the Study Management teams

Partner with Regional Business Lines, Esoteric Laboratories, Corporate Functions, and Commercial and Pharma Services Leaders to develop SCT Operations strategies to meet goals and objectives

Execute on service delivery for Clinical Trials - testing, reporting, support, communication, TAT, etc.

Work with leadership to ensure appropriate support is provided to business from corporate partners (IT, Finance, HR)

Drive productivity and cost performance across all areas of responsibility

Drive continuous improvement through Quest Management System tools

Develop Customer informed KPI dashboard for benchmarking to drive continuous improvement toward excellence

Manage assets and staffing

Retain and develop talent while managing the development leadership process within the business

Build an inspiring culture

Evaluate the performance of the SCT operations team and provide positive and constructive feedback

Fully participate in succession planning and lead applicable actions

Ensure effective and continuous communication up and down within the SCT business

Partner with IT to drive system development that supports SCT growth strategies

Qualifications Required Work Experience:

Proven operations and process leadership experience across multiple functional areas; Ability to lead in a matrix structure to achieve business goals; demonstrated financial acumen and experience developing and operating a capital budget

Preferred Work Experience:

Clinical Trial/Diagnostics Development Operations experience preferred.

In depth knowledge of GCP and Clinical Research

Prior experience in a Contract Research Organization

Skills:

Strategic thinker who can work collaboratively to identify and resolve technical, operational and organizational challenges

Proven track record attracting and developing talent both within and outside direct team; ability to communicate clearly and effectively to direct and motivate team and others

Ability to operate effectively in a complex environment and manage multiple stakeholders while adapting appropriately to shorter-term challenges, opportunities and priorities

Demonstrated ability to drive solutions through business cases that clearly define project structure, budget, resource requirements, approach, and work plan

Makes decisions that drive significant organizational change on national scale; ability to influence others outside direct control

Uses interpersonal skills to influence, negotiate and communicate across all levels of the organization; ability to influence those outside of direct control to achieve overall business goals; Exceptional communication skills and professional presence

Required

Travel between 20-30%

BS or BA from an accredited university

Preferred

MBA or MS

About The Team Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Seniority level

Director

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Medical and Diagnostic Laboratories

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