Overview Hourly Pay Range: $61.80 - $95.79. The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: Director, Medical Group Operations Orthopedic and Spine Institute Location: Center for Health at Elmhurst Hospital; Elmhurst, IL Full Time: 40 hours/week Hours: Monday-Friday, 8:00am - 5:00pm Required Travel: Yes (to other Endeavor Health locations) Brief Overview: Responsible for medical group operations for the Endeavor service area of the Orthopedic and Spine Institute. Understand the Endeavor Health mission, vision, and values in relation to the Director role and responsibilities. Assume a leadership role in project management and recommend innovative solutions for identified opportunities. Lead and develop management team and support physician leadership to achieve overall growth targets for the area. What you will do Demonstrate knowledge of Endeavor Health customer service standards. Know and comply with Federal, State and local laws that apply to the job's area of responsibility. Know and comply with Endeavor Health policies and procedures that apply to the job and areas of responsibility. Engage in ongoing growth and development through events such as workshops, in-service programs and departmental meetings. Provide service based on physical, psychological, educational and related criteria appropriate to the age and type of patients served. Understand the quality strategy for the Medical Group and Endeavor Health. Ensure workflows are implemented to support Medical Group initiatives for areas of responsibility. Partner with physician leaders and Practice Managers to provide quality data to physicians and staff to communicate quality results and develop improvement plans. Monitor loyalty results for area of responsibility and implement Medical Group tactics to improve loyalty scores. Respond timely to patient, physician and staff concerns and identify and recommend solutions to Medical Group leadership. Ensure Medical Group systems and processes promote a positive patient experience. Apply consistent Medical Group first impression standards to facilities and office environments to promote a positive patient and employee/physician experience. Develop and review growth plans for multiple practices/divisions with physician leaders and office management. Lead local projects or participate in project teams to initiate Medical Group initiatives. Develop and ensure consistent workflows across offices in area of responsibility and modify workflows to optimize results. Ensure service and access across offices through hours, geographic access, patient loyalty scores, and other operational indicators. Partner with physician leaders and Practice Managers to develop program proposals. Monitor finances in the area through regular meetings with the management team. Identify major trends and variances across area of responsibility. Understand how physician compensation is determined and discuss with physicians as needed. Review individual physician financial performance. Ensure People Management Cycle for physician and practice management is consistently implemented, including hiring, onboarding, setting expectations, developing and coaching, recognizing and rewarding, and performance reviews. Aim to achieve and maintain the required level of competence for the Medical Group EMR. What you will need Bachelors Degree Required in Business Administration, Health Management, or a related field; Master’s degree is preferred. Experience: Minimum 5 years of medical group operations-related management experience. Benefits Eligibility for our Annual Incentive Plan, with potential to earn a percentage of base salary based on organizational performance. Opportunity for annual increases based on performance. Career pathways to promote professional growth and development. Medical, Dental, Vision options. Tuition Reimbursement Free Parking Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off and Holiday Pay Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, community-connected care across more than 4.2 million residents in six northeast Illinois counties. Our team includes more than 25,000 members and more than 6,000 physicians across more than 300 ambulatory locations and eight acute care hospitals, recognized as Magnet hospitals for nursing excellence. Endeavor Health is an equal opportunity employer. Diversity, equity and inclusion are core to who we are. Endeavor Health is committed to providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

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