Director Marketing Operations

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Join Our Team as Director of Marketing Operations
Consumers Credit Union (CCU) is looking for a Director of Marketing Operations to lead the planning, production, and delivery of marketing campaigns that convey our brand purpose as “The People In Your Corner. If you're an experienced marketing leader who thrives on driving high-quality output, empowering creative teams, and delivering results — we want to meet you!
This position is hybrid with 2-3 days onsite at our corporate office in Lake Forest, IL.
About the Role
As the Director of Marketing Operations, you’ll oversee a team of talented professionals, manage multi-channel campaigns and ensure operational excellence in every stage of the marketing process. This role is a balance of strategy, creativity, and execution—critical to bringing CCU’s vision to life in the marketplace.
Key Responsibilities Oversee the planning and development of product marketing campaigns.
Define media and channel mix that align with business goals.
Ensure brand consistency across all channels and platforms.
Manage relationships with external vendors and creative partners.
Partner with internal stakeholders to understand their needs and prioritize project workflows.
Define key metrics for success, analyze, and report on campaign performance.
Collaborate with the VP of Marketing on budget planning and spend reconciliation.
Design and optimize processes for efficient workflow and maximum output.
Lead, coach, and develop a high-performing team with a strong focus on employee engagement, onboarding, and career development. What We’re Looking For Bachelor’s degree in Marketing, Communications, or related field
7+ years leading creative production teams in agency or in-house environments
Strong ideation and creativity skillset to meet new and future business objectives
A strategic thinker with excellent project management and communication skills
Proven leadership in managing both people and processes
Excellent cross-cultural relationship building Consumers Credit Union is more than just a financial institution — we're a place where passion meets purpose. We’ve been recognized as a Great Place to Work® for three consecutive years, and we’re committed to growing both our business and our people.
Compensation
The salary range for this role is $89,929 - $143,891 per year. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.
Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.
For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers
About CCU
Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4.3 billion in assets and serves more than 240,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. We’ve been recognized as a Great Place to Work®, and we’re committed to growing both our business and our people. To learn more, visit myconsumers.org
Equal Opportunity Employer
CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.
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Location:
Lake Forest

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