Summary

About the Role

Location: Morris Plains, NJ

The ideal candidate will live within commuting distance to Morris Plains and be open to future travel.

Direct Reports: Key Account Managers

Major accountabilities:

• Strategic Account Leadership: Develop and implement KAM strategy for CGT portfolio, serve as primary senior contact for stakeholders.
• Client Partnership & Relationship Management: Build and maintain client relationships, anticipate client needs, support joint governance forums.
• Technical & Scientific Alignment: Collaborate with technical teams, translate complex discussions into business context, ensure delivery excellence.
• Business Growth & Value Creation: Identify upselling and cross-selling opportunities, support pricing and contract strategies, contribute to revenue growth.
• Performance Management & Reporting: Monitor key account performance, lead internal reviews, report to leadership team.

Qualifications:

• Minimum 7 years of commercial experience in biopharma/CDMO (Contract Development and Manufacturing Organization)
• At least 3 years of experience in cell & gene therapy or advanced biologics

Core Competencies:

• Leadership and ownership
• Deep understanding of CGT technologies, biologics and other technologies in pharma environment and market dynamics.
• Strong strategic thinking and influencing skills.
• Excellent cross-functional collaboration and communication skills.
• High emotional intelligence, problem-solving mindset, resilience.

Key Performance Indicators (KPIs):

• Revenue growth and margin expansion from CGT accounts.
• Client satisfaction scores and feedback.
• Account retention and contract extensions.
• Successful delivery of critical milestones.
• Team engagement and capability development.

Education:

• Bachelor's degree in life sciences, biotechnology, or related field.

Languages:

• English

Novartis Compensation and Benefit Summary

The pay range for this position at commencement of employment is expected to be between $194,600 and $361,400/year;however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities.The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

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Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accessibility & Reasonable Accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.