Job Type Full-time Description POSITION SUMMARY: Directs and coordinates the development and production activities of the Information Technology Department by performing the following duties personally or through subordinate supervisors. Perform responsibilities in accordance with all PlayLV’s Company standards, policies, and procedures. POSITION RESPONSIBILITIES/DUTIES: Responsible for practicing, supporting, and promoting PlayLV’s’ “Beyond the Best” Company-wide culture and always demonstrating Championship Service Standards. Customarily and regularly directs the work of multiple direct reports performing the following functions: Consults with casino and hotel management to determine information requirements of Management, Administration, Gaming, Hospitality, or Customer Service to determine boundaries and priorities of new projects, and to discuss systems capacity, equipment acquisitions, and overall IT strategy. Conference with department heads involved with proposed projects to ensure cooperation and further define the nature of the project. Consults with Business Systems Analysts, Network Operations, and Project Managers to define equipment and or software needs. Reviews project feasibility studies Establish work standards Prepares progress reports to inform management of project status and deviation from goals Contracts with management specialists, technical personnel, or vendors to solve IT problems Coordinates system operating schedules to introduce new program testing and operating runs Review reports of computer and peripheral equipment production, malfunction, and maintenance to ascertain costs and plan operating changes Analyzes department workflow and workers’ job duties to recommend reorganization or departmental realignment within the company Prepares proposals and solicits purchase of systems analysis, programming, and computer services from outside firms Assists staff in diagnosing and solving systems and equipment problems Participates in technical projects such as writing equipment specifications or developing computer programs for specified applications Other duties as assigned Manages subordinate supervisors who supervise network operations, project management and software, desktop, and hardware support Responsible for the overall direction, coordination, and evaluation of these areas. Carries out managerial responsibilities in accordance with the organization’s policies and applicable laws Responsibilities also include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performances; rewarding and disciplining Team Members; addressing complaints and resolving problems. Customarily and regularly directs the work of 4 or more Team Members. Handles Team Member complaints Performs disciplinary actions Plans work for subordinates Determines work schedules Determines techniques to be used to perform the work Appraises the productivity and efficiency of Team Members for the purpose of recommending promotions, demotions, and other changes in status Provide for the safety and security of Team Members and property Interviews, selects, and trains Team Members Schedules work hours for Team Members Other duties as assigned Minimum Qualifications: Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form. To perform this successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. Fifth year college or university program certificate; and four years related experience or 8 years equivalent experience should include, but not be limited to, the following: Facets of an I.T. environment Networking Infrastructure Telecommunication System Life Cycle I.T. Strategies Vendor Relations Business Acumen Developed people skills This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. Requirements EDUCATION and/or EXPERIENCE: Required: High School Diploma or equivalent Ability to stand/walk for long periods of time Must be able to communicate effectively in English, in both written and oral forms. Preferred: Previous experience working in a similar resort setting KNOWLEDGE/SKILLS/ABILITIES: Excellent customer service skills. Interpersonal skills to effectively communicate with all business contacts. Ability to effectively communicate in English, in both oral and written forms. SUPERVISORY RESPONSIBILITIES: IT Department CERTIFICATES, LICENSES, REGISTRATIONS: Gaming License WORK SCHEDULE/HOURS: Regular scheduled hours Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.