Job Description:\n\n WOOSTER COMMUNITY HOSPITAL JOB DESCRIPTION Director, Information Technology MAIN FUNCTION: The Director, Information Technology provides strategic and operational leadership for the hospital’s technology infrastructure, ensuring reliable, secure, and high-performing systems that support the clinical, operational, and business needs of the organization. The Director oversees all technology infrastructure domains including networking (LAN/WAN/Wireless), server and storage environments, end-user computing, telecommunications, and cybersecurity infrastructure. The Director is responsible for developing and executing technology strategies that align with organizational priorities, ensuring that systems are stable, scalable, and compliant with healthcare regulations and best practices. This position leads and mentors technical teams responsible for network, server, desktop, telecommunications, and help desk services, fostering a culture of service excellence, accountability, and continuous improvement. The Director oversees both day-to-day technology operations and long-term planning for infrastructure modernization, disaster recovery, and security initiatives. This includes forecasting and managing technology budgets, vendor relationships, and capital investments related to infrastructure and technical services. The Director collaborates closely with the CIO and Director of Information Systems to ensure tight integration between the organization’s applications and the underlying technology environment. In conjunction with the Chief Information Officer and other IS leadership, the Director participates in departmental and organizational goal setting, strategic planning, and policy development. The Director ensures that all technology services are delivered in a fiscally responsible, customer-focused, and compliant manner, while maintaining effective communication with hospital leadership, staff, physicians, and external partners in alignment with Wooster Community Hospital’s mission and service standards. RESPONSIBLE TO: Vice President, Information Systems, CIO MUSE HAVE REQUIREMENTS:Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent combination of education and professional experience.Minimum of 5 years of progressive experience in information technology infrastructure, networking, and systems administration.Minimum of 3 years in a leadership or management capacity overseeing IT operations, technical teams, or infrastructure projects - preferably within a healthcare or similarly regulated environment.Demonstrated experience managing enterprise networks, server environments, storage systems, and telecommunications across complex, multi-site organizations.Hands-on expertise with VMware virtualization technologies (server and desktop), WAN systems, and network segmentation (including VMware NSX or similar).Proven ability to manage wired and wireless network infrastructure, data backup and recovery processes, and disaster recovery/business continuity planning.Strong understanding of cybersecurity principles, including regulatory requirements such as HIPAA Security Rule, HITECH, and best practices for safeguarding PHI.Demonstrated ability to develop and manage budgets, vendor relationships, and technology projects in alignment with organizational strategy.Strong leadership, communication, and interpersonal skills, with a proven ability to build effective relationships across clinical, operational, and technical teams.Commitment to customer service excellence, accountability, and continuous improvement.No written disciplinary action within the past 12 months. PREFERRED ATTRIBUTES:Advanced degree in Information Technology, Computer Science, or Healthcare Administration.Professional certifications such as VMware (VCP), Microsoft Certified IT Professional (MCITP/MCSE), Cisco Call Manager or Arista networking credentialsCISSP, CISM, or related cybersecurity certifications.Experience with MEDITECH EHR systems or similar healthcare applications.Familiarity with healthcare IT infrastructure requirements, data center management, and technology governance frameworks.Demonstrated success leading strategic initiatives, modernizing infrastructure, or advancing digital transformation in healthcare.Proven proactive leadership ability. POSITION EXPECTATIONS: All expectations detailed below are considered ADA (American Disabilities Act) Essential. LeadershipFosters a positive, collaborative, and service-oriented culture within the Information Technology team and the broader Information Systems department. Recognizes and rewards staff contributions through both formal and informal methods that encourage engagement, accountability, and excellence.Promote teamwork and cross-functional collaboration with staff, peers, and other department leaders to achieve organizational goals and deliver high-quality technology services.Embraces and leads change with enthusiasm and resilience; communicates vision, sets clear expectations, and guides staff through transitions with transparency and confidence.Serves as a role model of professionalism, integrity, and service excellence in all interactions with staff, colleagues, and hospital leadership.Demonstrates strong conflict resolution and communication skills to maintain a cohesive, respectful, and high-performing team environment.Maintains awareness of emerging healthcare technology trends, regulations, and economic factors; proactively identifies opportunities to leverage technology for organizational improvement.Actively participates in assigned hospital committees and interdisciplinary teams, representing the Information Technology function and promoting alignment with hospital priorities.Demonstrates initiative and accountability in developing personal and professional leadership competencies; fosters growth and succession planning within the department.Collaborates with the CIO and Director of Information Systems to plan, implement, and sustain both short- and long-term goals for the Information Systems department. Maintains a comprehensive and effective technology strategic plan that aligns with hospital mission and operational priorities.Provides strategic project oversight to ensure successful execution of initiatives, effective resource management, and measurable outcomes that support clinical and operational excellence. CommunicationModels effective, professional communication—both verbal and nonverbal—with staff, hospital leadership, physicians, patients, families, and students, demonstrating respect, clarity, and active listening.Promotes open, transparent, and consistent communication within the Information Technology team and across the organization, ensuring staff, physicians, and affected departments are informed of relevant initiatives, changes, and impacts.Demonstrates patience, empathy, and understanding when addressing customer needs or resolving issues, maintaining a calm and solution-focused approach.Effectively utilizes and reinforces appropriate chain of command in communication and decision-making processes, including collaboration with the Director of Information Systems and other Information Systems leaders.Upholds strict patient, staff, and organizational confidentiality in all communication—verbal, written, and digital—in compliance with HIPAA and hospital policies.Initiates and manages crucial conversations with professionalism and integrity; coaches team members and managers on effective communication and conflict resolution techniques.Actively engages in departmental rounding, staff meetings, and leadership forums to maintain open channels of communication and ensure timely feedback and follow-up.Ensures documentation, communication logs, and knowledge bases are accurate, current, and accessible to appropriate staff to promote clarity and accountability.Builds and maintains effective communication with hardware, software, and service vendors at both tactical and strategic levels to align technology solutions with organizational goals and service expectations.Collaborates closely with the Director of Information Systems and CIO to ensure consistent messaging, alignment of department priorities, and unified representation of the Information Systems department across the organization. Operations/Specific Duties include, but are not limited to:Provide leadership and direction for all technology infrastructure functions, including networking (LAN/WAN/Wireless), servers, storage, end-user computing, telecommunications, cybersecurity infrastructure, and help desk operations.Develop, implement, and maintain infrastructure policies, procedures, standards, and associated training plans that support operational excellence, security, and compliance.Oversee the design, development, and maintenance of all infrastructure systems, including network and server environments, wireless systems, and telecommunication systems for existing, renovated, and new construction projects.Lead the development and execution of short- and long-term strategic plans for infrastructure modernization, cybersecurity, business continuity, and disaster recovery.Direct and mentor technical staff across infrastructure, network, server, and support teams - setting priorities, establishing goals, evaluating performance, and fostering professional growth and accountability.Ensure consistent monitoring, documentation, and reporting of system performance, capacity, and security status; promote proactive identification and resolution of issues.Oversee incident management, escalation, and resolution for infrastructure-related issues to ensure service reliability and customer satisfaction.Manage vendor and service provider relationships for infrastructure, telecommunications, and managed services, ensuring performance, compliance, and value.Collaborate with the CIO, Director of Information Systems, and other hospital leaders to align technology operations with clinical, administrative, and financial needs.Maintain an excellent and collaborative working relationship with the Director of Information Systems to ensure an effective, efficient, and high-performing Information Systems department. Together, they will foster teamwork, alignment, and shared accountability for departmental goals and organizational success.Develop, recommend, and manage departmental operating and capital budgets; ensure fiscal accountability, cost-effectiveness, and alignment with organizational priorities.Maintain an accurate and current inventory of network and technology assets; oversee lifecycle management, procurement, and replacement planning.Ensure systems documentation, run books, and procedures are current and accessible to relevant staff.Maintain compliance with cybersecurity and privacy regulations (HIPAA, HITECH) and implement recommendations from security risk assessments.Establish goals and metrics for system uptime, performance, and service delivery; track and report results to leadership.Promote effective communication within the department and across the organization to ensure alignment with hospital mission, vision, and service standards.Represent Information Technology in organization-wide planning, governance, and quality improvement initiatives.Perform other duties and special projects as assigned by the Chief Information Officer. Customer ServiceConsistently demonstrates a positive, professional, and respectful attitude in all interactions, fostering trust and collaboration with internal and external customers.Regularly assesses customer satisfaction during rounds and follows the appropriate chain of command to address and resolve unresolved issues or concerns.Builds and sustains positive relationships with other departments to enhance patient, clinician, and staff satisfaction.Engages staff using effective communication and crucial conversation skills to address customer service concerns and achieve mutually beneficial resolutions.Monitors and evaluates customer feedback, including patient satisfaction surveys, and collaborates with leadership to identify and implement service improvements. Staff Development / Professional Growth: Demonstrates ability to select, develop, and mentor all employees:Encourages professional growth by supporting staff participation in training, continuing education, and relevant conferences.Ensures comprehensive onboarding, orientation, and ongoing competency assessments that align with department goals and individual development needs.Promotes accountability by addressing performance concerns through timely feedback, coaching, and performance improvement plans.Completes and delivers annual performance evaluations within established timelines, ensuring feedback is constructive and actionable. Accepts responsibility for and demonstrates personal professional growth:Identifies personal learning and leadership development needs and proactively seeks opportunities to expand skills and knowledge.Actively seeks and values feedback from peers, supervisors, and direct reports to improve effectiveness and self-awareness as a leader.Maintains professional competence through ongoing education and awareness of emerging technologies, regulations, and best practices in healthcare IT. Process Improvement: Proactively identifies opportunities for process improvement and collaborates with the leadership team to evaluate and implement solutions.Leads or participates in performance improvement initiatives that enhance operational efficiency, service reliability, and end-user satisfaction.Maintains awareness of industry best practices, emerging technologies, and regulatory requirements to continually advance the organization’s IT infrastructure.Promotes a culture of continuous improvement by encouraging innovation, accountability, and measurable outcomes across the team. Areas of Responsibility/Centers of Knowledge The IT Infrastructure Manager is expected to maintain knowledge and responsibility for the following areas/systems throughout the organization: Meditech Expanse EMR server architecture Cisco Telecommunication Systems Local Area Networks including Cisco and Arista networking.Wide Area Network technologies (including Fiber Optics, VPN, and others) Wireless Data/Voice Networking Server and Desktop Operating Systems (including Windows, and others) VMware ESXi virtual server environments VMware NSX virtual network segmentation VMware Horizon virtual desktop infrastructure PURE SAN environments Imaging and software deployment systems Access and authorization appliances and best practices including multifactor authentication utilities, biometric authentication, and proximity authentication models. Microsoft O365 administration and auditing PACS digital imaging systems and archiving Integrated clinical system hardware and medical devices. Cabling infrastructure standards and electrical specifications System security, moni