Director, Growth and Digital Strategy & Program Office
New Today
The Royal Caribbean Group's Digital Team has an exciting career opportunity for a full-time Director of Growth and Digital Strategy & Program Office reporting to the Chief Growth & Digital Officer.
The position is onsite and based in Miami, Florida.
Position Summary:
Royal Caribbean Group is seeking a strategic and execution-focused Director of Growth and Digital Strategy & Program Office to support and accelerate high-impact initiatives across our Growth & Digital (G&D) organization. Reporting directly to the Chief Growth & Digital Officer, this role will act as a strategic advisor and operational leader-partnering with G&D executives and cross-functional teams to drive forward key growth, innovation, and digital transformation efforts.
This individual will lead the strategic planning process, oversee the centralized program office for G&D initiatives, and manage governance, alignment, and operational rhythm for initiatives that span our brands and business units. The ideal candidate combines a consulting-caliber strategic mindset with strong program execution, stakeholder management, and communication skills-all within the fast-paced, guest-centric environment of the global cruise industry.
Essential Duties and Responsibilities:
Strategy:
- Own the development and management of the Growth & Digital (G&D) strategic roadmap and annual operating plan.
- Collaborate across G&D functions (e.g., Digital Experience, Marketing, Data & Analytics, Revenue) to align initiatives with corporate and brand-level priorities.
- Identify and structure new growth opportunities, operational improvements, and digital innovations that enhance business performance and guest experience.
- Translate executive vision into actionable initiatives, KPIs, and executional plans.
Governance:
- Develop executive-level presentations, briefing documents, and dashboards for the Chief Growth & Digital Officer and senior leadership.
- Facilitate quarterly and monthly goal-setting, tracking progress against key deliverables and strategic objectives.
- Coordinate executive meetings and forums, ensuring materials are accurate, strategic, and aligned to business outcomes.
- Drive cross-functional accountability and integration, partnering closely with Finance, HR, IT, and Brand teams.
Program Office:
- Lead a centralized program office overseeing initiatives that span multiple G&D workstreams and business units.
- Establish and manage intake, prioritization, and governance frameworks to ensure high-impact initiatives are resourced, sequenced, and executed effectively.
- Monitor and report on initiative performance, timelines, risks, and interdependencies, providing transparent updates to executive stakeholders.
- Support operational cadence through the coordination of monthly steering committees and preparation of executive reporting materials.
Qualifications:
- MBA or Master's degree strongly preferred.
- 10+ years of experience in strategy, transformation, or program management, with experience in consulting or a corporate strategy office.
- Background in the cruise, hospitality, travel, or consumer experience industry is a strong plus.
- Demonstrated ability to manage multiple large-scale, cross-functional initiatives in a dynamic, global organization.
- Expertise in strategic planning, program governance, financial analysis, and executive storytelling.
- Excellent interpersonal, communication, and organizational skills with a high degree of discretion and professionalism.
- Skilled in MS Office (PowerPoint, Excel, Word); experience with project management or collaboration tools (e.g., Smartsheet, Monday.com, Miro) preferred.
Knowledge and Skills:
- Strong strategic thinking and analytical abilities; able to distill complex topics into clear, executive-ready insights.
- High emotional intelligence and the ability to build trust with senior leaders, peers, and cross-functional teams.
- Knowledge of budgeting, resource planning, and business case development.
- Capable of managing ambiguity and driving clarity in a fast-paced environment.
- Passion for innovation, guest experience, and redefining the future of travel.
Power Skills:
- Enterprise Mindset
- Deals with Ambiguity
- Develops Talent
- Financial & Tech Acumen
- Manages Complexity
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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- Location:
- Miami
- Job Type:
- FullTime