Director, Global Business Product Owner - CXM Transformation, Service & Repair Experience

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This job is with Johnson & Johnson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function: Project/Program Management Group

Job Sub

Function: Project/Program Management

Job Category: Professional

All Job Posting Locations: New Brunswick, New Jersey, United States of America, Remote (US)

Job Description: About MedTech Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech We are searching for the best talent for

a

Director, Global Business Product Owner - CXM Transformation, Service & Repair Experience. The position can be based in New Brunswick, NJ, any MedTech location, or

remote work options may be considered on a case-by-case basis and if approved by the Company.

This is a Duration Role (2 Years) & there is eligibility for severance. Purpose:

The

Director, Global Business Product Owner - CXM Transformation, Service & Repair Experience

will serve as the strategic leader responsible for defining, prioritizing, and managing the business requirements and features of the CRM platform for the Service & Repair experience area within a large-scale transformation initiative. Acting as the voice of the business, this role ensures that the CRM solution aligns with global business objectives, drives customer engagement, and delivers measurable value. The ideal candidate will possess deep expertise in CRM systems, business process design and implementation, and agile product management in a complex, global environment. You will be responsible for: Strategic Product Ownership Develop and maintain the global product vision, roadmap, and backlog for CRM capabilities, ensuring alignment with business goals and delivery of measurable value by way of incremental revenue and cost avoidance. Translate strategic business needs into detailed requirements, user stories, and acceptance criteria. Prioritize features and/or enhancements based on business value, technical feasibility, and stakeholder input. Stakeholder Engagement & Leadership Act as the primary liaison between Global Business Units, Regional Leadership, IT, and the Program team. Lead collaboration with cross-functional teams, including Sales, Marketing, Customer Service, Service & Repair, Professional Relations & Operations. Manage expectations, communicate progress, and gather feedback from executive sponsors and key stakeholders. Act as an empowered decision-maker regarding prioritization, removing roadblocks and driving timely decisions. Business Process & Requirements Management Gather, analyze, and document business requirements, ensuring clarity and completeness. Drive process optimization to ensure CRM functionalities support efficient and scalable business operations. Lead workshops and sessions to elicit detailed requirements and validate solutions. Agile Product Delivery Collaborate within an Agile team framework to ensure timely delivery of capabilities in alignment with SME feedback. Review and accept deliverables, ensuring they meet acceptance criteria and quality standards. Continuously refine the product backlog based on evolving business needs and feedback. Change Management & Adoption Support change management initiatives to maximize user adoption and value realization. Develop training, communication, and support strategies for end-users. Collaborate with leaders and team members to ensure successful market launch and continuous improvement across the product lifecycle. Performance & Value Realization Define KPIs and success metrics for CRM initiatives. Monitor product performance and drive continuous improvement efforts. Ensure that CRM capabilities deliver tangible business benefits and ROI. Qualifications & Experience: Bachelor's degree in Business, Information Technology, or related field; Master's preferred. 10+ years of experience in Commercial Operations, CRM product management, Marketing, Business Analytics, Service & Repair or related roles. Proven track record of leading complex global initiatives and managing complex product portfolios. Experience in executing global transformations is highly desired. Strong understanding of CRM platforms (e.g., Salesforce, Microsoft Dynamics, SAP CRM) and digital channels. Expertise in agile methodologies, product lifecycle management, and stakeholder management, including strong proficiency with financial management and project management practices, tools, and methodologies. Excellent analytical skills with ability to be detail-oriented and while also communicating top down at the senior executive level. Experience as a Portfolio Manager on a cross-functional agile team preferred. Foundational skills in Data Engineering, Cybersecurity, Intelligent Automation and Emerging Technology is desirable. Exceptional communication, leadership, and stakeholder engagement skills. Approximately 25% travel expected. Core Competencies: Strategic Thinking & Visionary Leadership Customer-Centric Mindset Agile & Scrum Methodologies (agile delivery with a fall-fast mindset & measurable outcomes) Product Management discipline Cross-Functional Collaboration Leader, collaborator, team player, and individual contributor Data-Driven Decision Making Problem solver Trusted partner Change Management & Influence

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource. #LI-MK2 #LI-Remote

The anticipated base pay range for this position is : $120,000-$207,000 Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company's long-term incentive program.

Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits:

Vacation -120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year

Holiday pay, including Floating Holidays -13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child

Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member

Caregiver Leave - 10 days

Volunteer Leave - 4 days

Military Spouse Time-Off - 80 hours

Additional information can be found through the link below.

https://www.careers.jnj.com/employee-benefits]]>
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Location:
New Brunswick
Job Type:
FullTime
Category:
Hospital & Health Care

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