KidStrong General Manager

At KidStrong, we help parents build stronger, smarter, more athletic kids. We help parents discover their child's superpowers and build future-ready kids who are confident making friends, running the playground, and raising their hands high in the classroom. In other words we shape them to Win at Life!

Here in West Chester, we are rapidly growing and looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.

The Role & Schedule

KidStrong General Manager would focus on developing a team of coaches, training, and member experience.

Ideal candidate must also be comfortable speaking to parents/guardians regarding "the why" behind the KidStrong curriculum and experience in leading a team.

Community engagement

HQ Liaison

Job Qualifications

We have an immediate need for high-energy, hyper organized, passionate leader.

This leader must pose a high caliber approach to organization and be a self motivator that is hungry to meet and beat goals

Must have the ability to work a flexible schedule, including at least evenings per week (last class ends at 7 pm) and weekends (at least 1 weekend morning)

Passion for working with people!

Excellent verbal and written communication skills

Be able to lead a team and have a drive for excellence

Strong work ethic, integrity, and professional demeanor

Previous experience in management

CPR certified is a plus!

Positive, motivating, and effective interpersonal communication skills

Customer service based experience

Sales experience in selling memberships is a plus!

Director Responsibilities

Oversee Center

Ensure Sales Goals are met

Effectively utilize a CRM and Sales systems.

Lead / Train Leadership team and Coaches

Oversee Marketing Plans

Community Engagement

Drive Revenue Streams of the business

Make sales phone calls, respond to emails and generate new business.

Manage existing memberships.

Achieve Director Certification through the HQ Training and Certification team

Build and maintain relationships with KidStrong families to align with our core values (Families do not leave KidStrong)

Continuously assess and document performance of Coaches

Onboard, manage, train and evaluate coaching candidates

Monitor and ensure staffing levels are met while continually recruiting future talent

Attend monthly HQ programming rollout to learn ensuing month's programming

Lead team meetings as required and support center level initiatives in center maintenance, training, brand consistency etc.

Daily completion of administrative tasks including but not limited to: membership management, customer service inquiries, reporting of daily KPIs, and membership and retail billing

Manage center level stock of inventory and supplies

Manage the expenses and overall profitability of centers

Manage Daily, Weekly, and Monthly cleaning and maintenance of the center

Maintain dynamic, fun, motivational environment

Provides effective decision making regarding customer service issues

The Studio Director must be flexible and adaptable to shift hours as needed to make sure the studio runs at optimal and leads and members are communicated with quickly

As the lead for the sales function, the Studio Director must execute a lead generation / marketing strategies plan to increase sales as well as engage in customer relations with members and parents

Provides and maintains the highest level of customer service

Work closely with Assistant Manager and Area Developer on seamless process for observations, trials, and enrollments

Find, schedule, and assist in the execution of community events

Performance based bonuses allow for unlimited potential! Career development and paid training also available!