Description Job Scope and Responsibilities Job Scope This position is responsible for managing Auction operations under supervision of the General Manager.  The Assistant General Manager is responsible for attaining optimum efficiency and economy of Auction operations to maximize profits, while demonstrating leadership behaviors consistent with Manheim’s Code of Conduct. Key Responsibilities Cascade revenue and efficiency goals and objectives across Lot Operations, Security, Mechanic shop, Vehicle Entry and Facilities Management, Transportation and Maintenance departments and manage activities towards achievement of Auction’s operational goals. Develop, maintain and update standard or custom reports and diagnostic tools e.g., dashboards to integrate measurements in real time, and disseminate auction trends to support recommendations for action. Analyze and synthesize operational data and collaborate with lot managers and supervisors in the prioritization of improvements to maximize auction efficiencies. Follow up on relationships with market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to evaluate and offer broad perspectives on operational efficiencies and opportunities. Set example of desired code of conduct and build mutual trust, respect, and cooperation among team members in all functional areas of responsibility Assist General Manager and collaborate with location management on overall management of Auction operations, development and implementation of auction policies, and provide organizational perspective on issues that affect overall auction operations. Oversee staffing plans and schedules of all functional areas of responsibilities. Oversee lot, vehicle entry and flow of car activities across the auction including overall handling and movement of vehicles, monitoring lane flow, and security and safety related processes and procedures. Assist Lot Operations Manager, Dealer Services, Commercial, Vehicle Entry and Arbitration in resolution of customer problems during Sales day pre and post activities, and review arbitrations that resulted from errors in Condition Reports and/or Post Sale Inspections to prevent service issues from reoccurring. Gain commitment from Lot Operations, Security, Mechanic shop, Vehicle Entry, Facilities Management, Transportation and Maintenance departments for driving consistency through Standard Operating Procedures and actions based on client feedback. Review departmental performance against key performance indicators and take the necessary actions to minimize risk to the operations to achieve auction's goals Gather customer insights on recon services and use insights to implement corrective actions to maintain appropriate margins in recon shops. Direct product and service pilots for recon/inspections and support product and service roll outs. Drive daily debrief meeting with all auction departments to create awareness for areas of opportunities and actions to minimize risk Develop and execute strategies and back up plans to maintain and/or improve real estate and facilities planning and mitigate acts of nature and DOT issues. Lean Daily Management Core Competencies Competencies Key Actions Build Relationships Building, leveraging and maintaining relationships within and across work groups. Maintain collaborative relationship with auction management including the GM and AGM Customer Keep ongoing relationships with market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to evaluate operational efficiencies and opportunities. Work and communicate with auction managers to achieve optimum Lot Operations results. Collaborate with Market and Home Office Security Business Partners on safety and security practices. Collaborate with recon team on quality issues and enhancements to meet customer expectations including SLA’s, etc. Collaborate with members of auction team to achieve common goals Create an atmosphere of accountability where auction team members feel fulfilled and have a desire to contribute. Champion Change Actively engaging and supporting change and innovation by communicating the future state, trying new approaches and collaborating with others to make the change successful. Direct product and service pilots for recon/inspections. Communicate and/or cascade ways to achieve financial goals throughout Lot Operations. Communicate practices for maintaining efficient operations. Maintain ongoing communication with Lot Operations, Security, Mechanic shop, Vehicle Entry and Maintenance managers and supervisors. Foster open communication with Auction employees including Lot Operations, Security, Mechanic shop, Vehicle Entry and Maintenance groups. Support service and product roll outs. Support employee relations to foster engagement and inclusion. Develop Self and/or Others Planning and supporting the development of knowledge, skills and abilities to fulfill current or future job responsibilities more effectively. Evaluate performance of direct reports. Ensure employees in Lot Operations, Security, Mechanic shop, Vehicle Entry and Maintenance receive a written performance review. Collaborate with HR to ensure appropriate rewards are linked to performance. Partner with location’s management team to create targeted development plans for high performing/hi-potential employees across Lot Operations, Security, Mechanic shop, Vehicle Entry and Maintenance. Oversee training implementation of safety and efficiency tools programs for auction employees. Support recruiting efforts for Supervisor/Manager in Lot Operations, Security, Mechanic shop, Vehicle Entry and Maintenance. Drive for Results Setting high standards of performance for self and others; assuming responsibility and sense of urgency for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. Oversee scheduling of employees for Lot Operations, Security, Mechanic shop, Vehicle Entry and Maintenance departments. Ensure Lot Operations, Security, Mechanic shop, Vehicle Entry and Maintenance departments are appropriately staffed to cover overlap and time gaps. Oversee flow of car activities across the auction including handling and movement of vehicles on the lot. Ensure quality of service and products including images and cars parked are set for sale. Cascade customer, revenue and efficiency goals and objectives throughout Lot Operations, Security, Mechanic shop, Vehicle Entry and Maintenance groups. Determine and implement corrective actions to maintain appropriate margins in location's reconditioning departments. Implement and maintain security and safety related processes and procedures Monitor lane flow. Drive daily auction debrief meetings with all auction departments. Perform critical analysis of the auction’s KPI dashboard in daily meetings. Disseminate information regarding auction KPI trends using reports, dashboards and debriefs. Ensure understanding of how to execute against KPI’s daily, using real-time operational data. Focus on Customers Promoting and living customer service as a value. Ensuring that the (internal or external) customer’s needs are a driving force behind priorities, decisions, processes and activities. Collaborate with the Auction Sales activities to foster customer relationships. Assist in the resolution of customer problems during Sales day pre and post activities. Provide guidance to Lot Operations, Dealer Services, Commercial, Vehicle Entry and Arbitration for preventing service issues from occurring/re-occurring. Gather customer information on recon services. Drive customer-focused practices at recon shops. Identify barriers that impact customer service on recon services. Value Others Gaining other people’s trust by “doing the right thing,” demonstrating openness and honesty, behaving consistently, supporting an inclusive work environment and acting in accordance with legal, moral, ethical, professional and organizational guidelines in support of our Values. Set example of desired code of conduct for direct reports by being punctual, upholding Manheim policies and CAI core values. Encourage and build mutual trust, respect, and cooperation among team members in Lot Operations, Vehicle Entry and Reconditioning groups. Facilitate open exchange of ideas and perspectives with Lot Operations and Recon teams. Foster Inclusion with employees across Lot Operations, Vehicle Entry and Reconditioning and make employees feel valued and included. Advocate the value of diversity as a competitive advantage and offer options for increasing diversity in the workplace. Establishing Strategic Direction Establishing and committing to a long-term business direction based on an analysis of systemic information and consideration of resources, market drivers, organizational values, and emerging economic, technological, and regulatory conditions. Leverage insights and refocus Lot Operations, Vehicle Entry and Reconditioning department managers’ efforts, as needed, to achieve established goals and objectives. Monitor overall financial, performance and sales reports to evaluate auction trends. Develop and execute strategies and back up plans to improve auction operations. Decision Making Identifying and understanding problems and opportunities by gathering, analyzing and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences. Monitor overall financial and sales reports. Review the Driver management tool to evaluate lot efficiencies. Review Mechanical Check report to evaluate work volume outstanding. Review Operational Performance Report (OPR) to evaluate month to month auction performance trends. Review Overtime and Hours employee reports. Assess how overtime, staffing, wage expenses trends realize auction efficiencies Review work volumes. Monitor staffing levels across Lot Operations, Vehicle Entry and Reconditioning for auction efficiencies. Monitor quality of Lot Operations, Vehicle Entry and Reconditioning work products. Review departmental performance against key performance indicators. Align Lot Operations processes with company objectives and strategies. Align Reconditioning processes with company objectives and strategies. Review arbitrations that resulted from errors in Condition Reports and/or Post Sale Inspections. Business Acumen Using one’s knowledge of economic, financial, market and industry trends to understand and improve individual, work group and/or organizational results; using one’s understanding of major business functions industry trends and own organization’s position to contribute to effective business strategies and/or tactics. Leverage sources of market information to stay informed of automotive trends and competitors in the market. Participate in National Auto Auction Association to stay current in industry trainings, auto remarketing trends, and other industry highlights. Collect and synthesize business intelligence data from available industry reports, public information, auction-related sources, field reports and/or field sources. Align daily auction-related activities with the auction business needs as identified. Influence Others Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes. Communicate the operation’s agenda and priorities across Lot Operations, Vehicle Entry and Reconditioning departments. Ensure mutual understanding of lot and recon operational issues to drive shared agreements. Gain commitment from Lot Operations, Vehicle Entry and Reconditioning departments for achieving goals and priorities. Gain commitment from Lot Operations, Vehicle Entry and Reconditioning departments for consistency with Standard Operating Procedures. Lead Teams Using appropriate methods and a flexible interpersonal style to build, motivate, and guide a cohesive team to complete team goals. Evaluate performance of direct reports. Conduct performance appraisals of direct reports. Manage achievement of goals for lot operations departments Monitor team performance and takes necessary actions for the safe and effective handling of vehicle movement. Role-model Safety Excellence standards. Continuous Improvement Originating actions to improve existing conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions. Recognize problems with Lot operations and initiate corrective action with appropriate urgency. Seek ideas for solutions to lane flow and implement improvements. Determine and implement actions to drive operational efficiencies in location's reconditioning departments. Initiate Lean Daily Management process Plan facility layouts including building new mechanic shop and sourcing real estate space. Gateway to advancement: Progressions guidelines Education & Specialized Knowledge BA/BS degree in related field and 10+ years of related experience with at least 5 years of experience in a leadership role; or an equivalent combination of education and work-related experience. Requires mastery of a professional discipline combining knowledge of theory and organizational expertise across several different disciplines within a function or several different job areas across functions. Management responsibility for multiple teams including the responsibility for the management of his/her direct reports (hiring/ firing decisions, performance reviews, etc.) as well as oversight for team structures and accountabilities. Responsible for domestic operations (i.e., within a single country). Directly responsible for making enhancements or adding value to existing processes, systems or products as part of day-to-day activities. Job requires the ability to analyze and resolve issues that require consideration for at least two dimensions (operational, financial and/or human). Frequently requires the ability to negotiate with internal parties where there may be conflicting objectives and the need for compromise to reach agreement. Typically involves navigating differing points of view and engaging in debate where there is a "win loss" scenario between the two parties. Experience in the automotive or Auction industry required. Strong communication and interpersonal skills required. Effective and competent management, leadership and organizational skills required. Good computer and software knowledge, as well as experience with AS400 essential.

Drug Testing: To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! ---------- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.