• Full-time

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

Freshworks is looking for a seasoned finance leader to join our R&D Finance team as Director, FP&A (Cloud AI Infrastructure). In this role, you'll partner with Product and Engineering leadership to drive cloud cost governance, strategic planning, and financial insights that shape the future of our platform.

We're seeking someone with deep expertise in public cloud financial management (AWS, Azure), outstanding analytical and modeling skills, and the ability to influence senior stakeholders in a fast-paced, entrepreneurial environment.

What You'll Do:

• Lead cloud cost visibility, reporting, and optimization initiatives, delivering actionable insights and measurable savings.
• Partner with Engineering and Product leaders to align cloud investments with business priorities and ensure predictable run-rates.
• Negotiate large cloud contracts and POs; evaluate vendor proposals and develop build vs. buy business cases.
• Provide strategic financial leadership by building 1-and 3-year plans, identifying risks and opportunities, and driving investment decisions.
• Collaborate with corporate and GTM FP&A teams to develop KPIs that enable performance tracking and operational excellence.
• Deliver accurate financial reporting, variance analysis, and executive-ready presentations.
• Drive process improvements, automation, and standardization across financial planning and reporting functions.

Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters.

Qualifications

• 15+ years of FP&A experience, including 3+ years leading teams.
• Proven expertise in cloud financial management (cloud governance, forecasting, optimization) across AWS and Azure
• Advanced financial modeling and analysis skills (Excel/Google Sheets)
• Strong business partnership skills with the ability to influence cross-functional stakeholders
• Excellent communication and executive presentation skills
• Background in SaaS/software strongly preferred
• MBA is a plus

Additional Information

This role is based in the San Francisco Bay Area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs, and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.

Compensation Package

$213,600 - $280,000 Base Salary + Variable Compensation

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.