Overview

We are seeking a strategic, hands-on Director of Field & Technical Enablement to lead training and enablement efforts for our Technicians, Project Managers, and Sales Engineers. This role is responsible for designing and delivering impactful training programs, role-specific resources, and skill-building initiatives that elevate field and technical performance.

The Director will work in close partnership with the Corporate Learning & Development team, which owns enterprise learning systems, general training programs, and core product certification content. While Corporate L&D governs the overall training infrastructure, this role will focus on function-specific enablement developing and delivering tailored learning experiences that directly support real-world execution for these critical technical roles.

Responsibilities

Role-Specific Training Strategy & Delivery Design and deliver role-specific training across Technicians, Project Managers, and Sales Engineers Utilize a variety of delivery methods to meet learner and business needs, including: Hands-on labs and technical simulations Virtual instructor-led sessions Self-paced eLearning Classroom-based workshops Blended or hybrid learning formats Go beyond foundational certifications to build real-world execution skills aligned with field operations and solution delivery Issue/Solution Repository & AI-Enabled Support Build and maintain structured repositories of known issues and field-based solutions Partner internally with IT, SMEs and others to develop AI-assisted support tools (, GPT/LLM integrations) for rapid access to field troubleshooting guidance Tools, Playbooks & Role-Based Job Aids Create and maintain enablement artifacts aligned to field and technical workflows: Installation and configuration guides SE playbooks and FAQs Project management checklists and process templates Ensure tools and documentation evolve with product updates and field feedback Curated External Content Identify and recommend third-party training content to supplement internal resources (, safety, compliance, technical skills) Coordinate with Corporate L&D to align on vendor relationships, deployment, and system integration Community of Practice Leadership Launch and lead Communities of Practice for Project Managers and Sales Engineers to support peer-to-peer learning Curate and promote contributions such as case studies, tips, best practices, or recorded demos Technical Enablement Events Plan and execute technical enablement workshops and events: Sales Engineer workshops Technician lab sessions Field team learning tracks during larger company or regional events Collaborate with Other Enablement Teams Develop and deliver learning content specific to these field and technical roles , ensuring it complements not duplicates enterprise-level efforts. Success in this role requires tight alignment, transparency, and collaboration with Corporate L&D, sales enablement and other technical stakeholders.

Qualifications

8+ years of experience in field enablement, technical training, or operations Experience building and delivering training across a variety of formats (hands-on, virtual, eLearning, classroom) Demonstrated success enabling technical or hybrid roles (, Sales Engineers, Field Technicians, PMs) Strong ability to collaborate in matrixed environments and influence across functions Proficiency with learning technologies, instructional design, and adult learning theory Understanding of access control, security/video systems, and physical technology deployment is a plus

Company Overview

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate impact. In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices!

Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.