Director, Field Service & Maintenance

New Yesterday

Express Wash Concepts (EWC) , established in 2018, is the parent company of five award-winning express tunnel car wash brands: Moo Moo Express Car Wash, Flying Ace Express Car Wash, Clean Express Auto Wash, Green Clean Express Auto Wash, and Bee Clean Express Car Wash. Our swift, top-tier, eco-friendly car washes and unwavering focus on exceptional customer service have positioned us prominently in the United States and beyond. Additionally, our leading community relations initiatives proudly contribute hundreds of thousands of dollars annually through EWC CARES, our outreach programs, encompassing both monetary donations and complimentary car washes. Why Choose Express Wash Concepts? You’ll play a vital role in bringing our story to life—from grand opening celebrations to executive messaging and internal culture-building. If you’re an enthusiastic, detail-driven communicator with a passion for clean cars and community impact, we’d love to hear from you. Discover the benefits of joining Express Wash Concepts Competitive wages: Enjoy a compensation package reflecting your skills and dedication. Discretionary year-end bonus: Receive a year-end bonus based on exceptional performance. Unlimited Wash Club Membership: Keep your vehicle looking its best. Paid vacation: Take well-deserved breaks as outlined in our Employee Manual. Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program. HSA contribution: $1,000/year (with qualifying plan). Secure future: 401k with up to 4% company match. Educational reimbursement: Up to $5,250 annually to support ongoing learning and development. Essential Duties and Responsibilities The Director of Field Service & Maintenance is responsible for leading the overall maintenance and functionality of car wash equipment and facilities across multiple locations. This role will lead a team of maintenance technicians to ensure maximum equipment uptime, preventative maintenance compliance and safe, high-quality wash operations. The Director fosters a culture of safety, performance and professional development through hands-on leadership and process discipline. Leadership & People Lead and direct a high performing, geographically distributed maintenance technician team. Partner with talent acquisition to identify staffing needs; conduct interviews. Own the full technician lifecycle: onboarding, safety certification and performance management. Establish performance expectations, coach team members and provide ongoing training and development opportunities. Conduct weekly technician huddles, monthly site inspections and participate in quarterly leadership meetings with Lead Maintenance Technicians and ARMs. Uphold professionalism, confidentiality and compliance standards across the team. Operations
Develop and implement maintenance strategies to minimize downtime and optimize equipment performance. Create preventative maintenance schedules and ensure compliance at all locations. Prepare and manage the maintenance department budget, including forecasting and cost analysis. Monitor expenses to identify cost-saving opportunities without compromising quality. Collaborate with operations to align maintenance goals with overall business objectives. Ensure all logs and reports are completed and maintained, creating reports as needed. Stay informed of the latest car wash technology and trends and recommend improvements. Ensure compliance with state and federal regulations as well as adhere to all company policies and procedures. Implement risk management and safety protocols in partnership with HR and Operations.
Administrative Track performance related to equipment downtime, repair costs and technician efficiency. Manage credit card coding and approvals in accordance with Finance policy and procedure. Ensure service requests are completed timely, efficiently and prioritized in accordance with established standards. Approve supply orders, PTO, and verify alignment with site coverage needs. Develop and report on KPIs to technician productivity, compliance and operational standard Project & Capital Planning Partner with engineering and operations on CapEx and site upgrade planning. Provide input on equipment standardization, installation timelines and service readiness. Coordinate new site ramp-up support, service technician coverage and equipment readiness. Supervisory Responsibilities This position will have direct supervisory requirements Job Requirements Bachelor’s degree in engineering, Facilities Management, Business Administration, or a related technical field; equivalent technical training will also be considered. Minimum of 5 years of experience leading multi-site operations in maintenance or field service environments. At least 7 years of progressive experience in industrial maintenance or automation. Demonstrated experience in team leadership, coaching, and performance management. Previous experience in the car wash industry is a plus. Strong proficiency in leveraging technology to create reports, monitor technician performance, and support day-to-day operations. Valid driver’s license with a clean driving record. Solid mechanical and electrical aptitude, including familiarity with hydraulics, pneumatics, electrical systems, and controls. Ability to troubleshoot complex equipment, including PLC-based automation systems. Experience with car wash equipment is preferred. Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.
Location:
Reynoldsburg
Category:
Business

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