Director Field Operations

New Today

OVERVIEW
The Director of Field Operations is responsible for the project management, installation and customer support of Eos systems globally. The Director of Field Operations is accountable for the timely installation and commissioning of field project as well as customer service and support.
ESSENTIAL RESPONSBILITIES
Manage planning for project physical development including logistics and installation
Build up a service organization as Eos expands, hires, trains and develops a team of field service engineers and customer support personnel
Foresee and manage permitting, certification and other project implementation or hardware issues in each geography
Coordinate and train Integration partners and EPC for installation, repair and maintenance
Create and manage field operations (installation, repair, maintenance) documentation
Ensure project deadlines, milestones, deliveries and documentation are met in accordance with the contract/PO
Continually implement and drive continuous improvement of safety programs and communications
Manage the implementation and operation of a warranty program
Communicate field operations issues and ideas to product engineering and design team
Attend design reviews and implement previous lessons learned and Feedback of Experience for optimization of field execution
Prepare job status reports, reports to customers, time and expense sheets
ADDITIONAL RESPONSIBLITIES
Other duties, responsibilities and activities may change or be assigned at any time with or without notice
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of utility industry and plant operations
Excellent leadership skills
Strong EHS (Environmental, Health and Safety) culture
Strong ability to work effectively with work groups across the organization.
Solid management experience, including the ability to set and manage large budgets and resources, preferably in large industrial or construction environments.
Strong understanding of the financial impact of decisions with respect to budgets, contracts and organization objectives.
Ability to make informed decisions in a quick and nimble fashion
Excellent analytical, communication and management skills with a customer service focus.
Proven ability to build customer relationships and effectively negotiate with customers and contractors to resolve disputes
EDUCATION AND EXPERIENCE
Bachelor’s degree in engineering or related discipline
10+ years of project management
10+ year field operations and service experience
DIRECT REPORTS
Sr Field Service Engineers
Field Service Engineers
Project Manager
Warranty Administrator
TRAVEL
This position is based in Edison, NJ
Ability and willingness to travel up to 70% of the time
This position can be remote 50% of the time
Apply
Location:
Edison

We found some similar jobs based on your search