The Director, Fiber Construction Program Management supports the successful execution of fiber optic network deployment projects, including fiber-to-the-home (FTTH) and other broadband infrastructure initiatives. This role is responsible for tracking and documenting progress across planning, operations, engineering, permitting, and construction phases, ensuring alignment with project timelines and ISP objectives. The Program Manager will actively hold departments accountable for meeting deadlines, deliverables, and quality standards, maintaining accurate records, updating stakeholders with clear and concise status reports, and facilitating communication between internal teams, contractors, and external partners to keep projects on track.

Key Responsibilities

Track and document progress for all project phases, including planning (e.g., site surveys, route design), engineering (e.g., OSP design, schematics), permitting (e.g., right-of-way approvals, utility coordination), and construction (e.g., fiber installation, splicing).

Monitor and enforce accountability across departments, ensuring planning, engineering, permitting, and construction teams meet milestones, submit deliverables on time, and adhere to ISP quality and compliance standards.

Maintain and update project management tools (e.g., Quickbase, Excel) with daily or weekly status updates on milestones, deliverables, and any delays, flagging non-compliance or missed deadlines to project managers.

Compile and prepare KPI progress reports, dashboards, or summaries to communicate project status to project managers, leadership, and external stakeholders, highlighting departmental performance and areas needing corrective action.

Coordinate with internal teams (e.g., engineering, construction, finance) and external partners (e.g., contractors, permitting authorities) to gather updates, resolve discrepancies, and ensure timely submission of required documentation.

Actively follow up with departments on pending tasks, such as permit applications or engineering designs, and escalate unresolved issues to leadership to maintain project momentum.

Monitor permitting processes, ensuring applications are submitted, tracked, and approved, and hold responsible parties accountable for delays or incomplete submissions.

Support construction teams by organizing schedules, tracking material deliveries, documenting site inspection outcomes, and ensuring construction adheres to approved plans and timelines.

Address administrative bottlenecks, such as missing permits or incomplete work orders, by holding relevant teams accountable and collaborating with stakeholders to resolve issues promptly.

Maintain organized records of project documentation, including permits, engineering drawings, work prints, and closeout packages, ensuring compliance with ISP standards and regulatory requirements.

Schedule and facilitate status meetings, capturing minutes, assigning action items, and following up to ensure departments complete tasks as committed.

Provide administrative support for project-related tasks, such as issuing purchase orders, tracking budgets, and managing vendor invoices, while ensuring financial accountability across teams.

Required Qualifications and Experience Associate’s or Bachelor’s degree in business administration, telecommunications, construction management, or a related field (preferred but not required).

5-10+ years of experience in project management, preferably in telecommunications, ISP, or construction industries, with a demonstrated ability to manage and hold teams accountable.

Familiarity with fiber optic network deployment processes, including OSP, FTTH, or broadband infrastructure projects.

Experience using project management or tracking software (e.g., Quickbase Preferred, Microsoft Project,, Asana, Trello, or similar) to monitor progress and enforce deadlines.

Valid driver’s license and willingness to travel occasionally (up to 10-20% for site visits or meetings, if needed).

Essential Skills Strong organizational skills with a focus on detail and the ability to track complex workflows while holding departments accountable for deliverables.

Proficiency in Microsoft Office (Excel, Word, PowerPoint) and GSuite for reporting, data entry, and creating presentations to highlight progress and accountability gaps.

Prior experience working with Project Management software (Quickbase preferred).

Familiarity with telecom-specific tools like GIS mapping, Google Earth, or basic CAD for reviewing project plans (preferred but not mandatory).

Excellent communication skills for delivering clear updates, holding teams accountable, and escalating issues to leadership with professionalism and tact.

Ability to prioritize tasks, manage time effectively, and work independently in a fast-paced environment while ensuring departmental compliance.

Basic understanding of fiber optic construction processes, permitting requirements, and industry standards (e.g., OSHA, local regulations).

Strong problem-solving skills to identify delays, risks, or performance issues and enforce corrective actions across departments.

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary