Overview

Salesforce is seeking a senior engineering leader to drive operational excellence across the engineering organization. The Director of Engineering Operations serves as a critical link between engineering execution and business strategy, ensuring teams operate efficiently, deliver high-quality outcomes, and align with broader company objectives. This role is part of the Engineering Strategy & Operations team and is responsible for building a world-class technical enablement and deployment program that empowers engineers to tackle complex customer challenges using the Salesforce Platform. The role involves defining onboarding experiences, technical training programs, and engagement models that prepare engineers to deliver secure, scalable, and high-performance solutions. This is a hands-on leadership position blending strategic program ownership, technical acumen, and operational scale.

Responsibilities

• Engineering Leadership & Enablement: Foster a culture of engineering excellence, continuous learning, and customer-first problem solving. Build pathways for engineers to progress from onboarding to technical leadership in the field.
• Program & Technical Strategy: Define the technical vision for the Engineering program, ensure alignment with Salesforce platform best practices, guardrails, and product roadmaps. Develop and scale technical engagement models (e.g., Implementation, MVP, Advisory) for repeatable, high-impact customer engagements. Evaluate program outcomes using data-driven insights to guide decision-making and refine future strategies.
• Cross-Functional Collaboration: Work closely with Salesforce Product and Engineering teams to align field feedback with product improvements. Partner with Customer Success and Professional Services to define technical handoffs and ensure long-term customer success. Serve as the technical escalation point for complex deployments and customer technical blockers.

Requirements

• 12+ years of Operational & Program Engineering leadership experience in SaaS or enterprise software environments (not purely software engineering leadership experience).
• Past consulting experience highly preferred.
• Experience in scaling engineering teams and operations in fast-paced environments with background in change management and scaling operational frameworks.
• Deep technical expertise in Salesforce Platform architecture, application development, and scale/performance best practices.
• Strong understanding of enterprise SaaS deployment models, platform guardrails, and technical health frameworks.
• Operational mindset with experience scaling global programs and managing technical processes.
• Excellent communication and leadership skills with the ability to influence senior engineers, product teams, and customer stakeholders.

Education

• Bachelor's or Master's degree in Computer Science, Engineering, or related field (or equivalent experience).

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We value ambition, trust, and innovation as a way of life.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We evaluate applicants on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other classifications protected by law. For California-based roles, the base salary range is provided. Salesforce offers a variety of benefits and programs to support work-life balance and well-being.