Overview The Director of Engineering Operations is a senior leadership role focused on driving operational excellence across the engineering organization. This role serves as a critical link between engineering execution and business strategy, ensuring teams operate with efficiency, deliver high-quality outcomes, and align with broader company objectives. As part of the Engineering Strategy & Operations team, this role is responsible for building a world-class technical enablement and deployment program that empowers engineers to tackle complex customer challenges using the Salesforce Platform. You will be responsible for defining onboarding experiences, technical training programs, and engagement models that prepare engineers to deliver secure, scalable, and high-performance solutions. This is a hands-on leadership position that blends strategic program ownership, technical acumen, and operational scale. You will collaborate closely with cross-functional partners across Product & Engineering, Customer Success, and Professional Services to instill engineering rigor and deliver impactful solutions across industries and Salesforce Cloud.

Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. Engineering Leadership & Enablement Foster a culture of engineering excellence, continuous learning, and customer-first problem solving. Build pathways for engineers to progress from onboarding to technical leadership in the field.

Program & Technical Strategy Define the technical vision for the Engineering program, ensuring alignment with Salesforce platform best practices, guardrails, and product roadmaps. Develop and scale technical engagement models (e.g., Implementation, MVP, Advisory) for repeatable, high-impact customer engagements. Evaluate program outcomes using data-driven insights to guide decision-making and refine future strategies.

Cross-Functional Collaboration Work closely with Salesforce Product and Engineering teams to align field feedback with product improvements. Partner with Customer Success and Professional Services to define technical handoffs and ensure long-term customer success. Serve as the technical escalation point for complex deployments and customer technical blockers.

Requirements 12+ years of Operational & Program Engineering leadership experience in SaaS or enterprise software environments (not purely software engineering leadership experience). Past consulting experience highly preferred. Experience in scaling engineering teams and operations in fast-paced environments with background in change management and scaling operational frameworks. Deep technical expertise in Salesforce Platform architecture, application development, and scale/performance best practices. Strong understanding of enterprise SaaS deployment models, platform guardrails, and technical health frameworks. Operational mindset with experience scaling global programs and managing technical processes. Excellent communication and leadership skills with the ability to influence senior engineers, product teams, and customer stakeholders.

Education Bachelor's or Master's degree in Computer Science, Engineering, or related field (or equivalent experience).

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Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. The policy applies to current and prospective employees and covers recruitment, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. For California-based roles, the base salary range is provided where applicable. Salesforce offers a variety of benefits. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

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