Doceree

is the leading Global network for

HCP-only programmatic messaging

, reshaping how pharmaceutical brands and healthcare agencies connect with physicians. Our

Award-winning

platform offers unprecedented end-to-end targeting and engagement solutions, driven by cutting-edge AI-enabled proprietary technology. We are a

Series B

start-up backed by

top VCs

: Creaegis, Eight Roads Ventures and F-Prime Capital. Our

Best Place to Work

certifications reflect a dynamic team of individuals driven by an unwavering passion to make a meaningful impact on the world through ground-breaking technology. We are seeking exceptional, ambitious, and multifaceted teammates ready to join us on this thrilling mission. Are you ready to be part of something extraordinary?

What you’ll Do Co-pay by Doceree

is a game-changing solution that enables pharmaceutical brands to seamlessly activate, manage, and optimize their affordability programs directly within the HCP workflow. Powered by the industry’s largest structured database of co-pay and affordability offers, it provides real-time access to savings information at the point of prescription – empowering providers to support patients when it matters most. With a unified view for all stakeholders, Co-pay by Doceree turns affordability into a strategic, measurable lever for brand performance – driving better access, adherence, and patient outcomes.

As the

Director – Customer Success (Co-Pay)

, you will own relationships with our largest pharma clients, leading the end-to-end execution of brand-direct co-pay programs. From onboarding through activation, performance reporting, and renewals, you’ll play a critical role in ensuring client success and driving business growth.

Serve as the

primary point of contact

for all

co-pay program activations

,

client

onboarding

, and internal coordination Manage

strategic relationships

across multiple brands, ensuring alignment, adoption, and satisfaction Deliver

performance reporting and insights

, turning data into actionable recommendations Partner with

Sales

to drive

renewals

, identify

upsell opportunities

, and expand accounts Collaborate

cross-functionally

with Product, Engineering, Data, and Strategy teams to ensure flawless execution Oversee

onboarding and configuration of new programs on the co-pay platform Champion long-term

client retention, engagement, and program expansion

Who You Are 7+ years of experience in

Customer Success, Account Management, or Program Management

, with direct experience supporting

pharmaceutical clients Deep expertise in

Patient Access, Support Solutions, and Affordability Messaging

– preferably at an

Affordability or Hub Services vendor Strong understanding of the

pharma commercialization

landscape, including

co-pay programs, adjudication processes, and hub services Proven ability to manage senior

stakeholders

and deliver value across the entire

program lifecycle Hands-on experience leading complex

program implementations

, from

onboarding to optimization Highly

analytical

and insights-driven, with strong

communication

skills to influence both

internal and external stakeholders Collaborative

,

solutions

-oriented, and comfortable operating in a

fast-paced, cross-functional environment

Benefits Competitive salary and bonus Stellar health care plan options for you and your family (Medical, Dental & Vision) 401K + 4% Matching Generous PTO, vacations & sick leave Extensive paid parental/maternity leave Team events

At Doceree, we know that our Company’s strength lies in the diversity of our employees. Doceree is proud to be an Equal Opportunity Employer and we provide equal employment and advancement opportunities to all individuals, regardless of their race, colour, national origin, religion, sex, parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.