If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer. Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work! Responsible for the oversight, development, maintenance, and governance of the Consumer Bank Procedure Program. This role ensures all procedural documentation is accurate, accessible, aligned with regulatory requirements, and consistently supports the overall objectives of the bank. The lead will oversee two direct reports and collaborate cross functionally with stakeholders across the consumer bank, operations, BSA, risk, legal, compliance, and other departments across the company. Key Responsibilities: Program Leadership Own and manage all aspects of the procedure program

Oversee and maintain the procedure lifecycle: development, review, approval, publishing, and retirement

Review all procedures submitted to ensure they are clear, consistent, and aligned with bank-wide policies and regulatory standards

Lead the implementation of procedure updates in response to system changes, regulatory updates, audits, or strategic initiatives.

Drive operational standardization and identifies Field and Factory practices that can be streamlined or eliminated to increase efficiency while remaining in compliance with bank policy and procedures.

Identify critical procedural/process deficiencies that could affect result in financial/reputation loss to the Bank and work with the various departments to recommend and implement updates.

Team Oversight Directly manage two procedure Specialists, one focused on Banking Centers and one on Consumer Bank Segments.

Set clear expectations, goals and performance metrics for the team.

Provide coaching, feedback, and development opportunities to enhance team effectiveness.

Stakeholder Collaboration Act as a primary liaison to Risk, Legal, Compliance, BSA and other back-office business units on procedural matters.

Partner with Learning and Development teams to ensure procedural changes are updated in training materials

Engage with cross-functional teams to proactively identify upcoming changes requiring procedural updates

Quality Control & Risk Management Manage the tracking of procedure submissions and annual reviews to ensure timelines are being met.

Tack and manage the updates required from regulatory or audit findings related to procedural gaps.

Track procedure related issues, exceptions and feedback to drive continuous improvement

Administer the Exception to Procedure Process: Manage submission processes, dashboards, engagement strategies and reporting.

Explore opportunities to improve procedures based on trends, reporting capabilities and dashboards

Key skills and experience: High school diploma or GED required.

Advanced degree – Associates, Bachelors, Masters, etc. – preferred.

In depth knowledge of banking practices and regulations - extensive knowledge of bank operations

Successful supervision / management experience

Proficient with Microsoft Office Suite and other standard banking programs.

Ability to work under pressure and handle multiple tasks.

Must have highly developed written and verbal communication skills.

Must have excellent organization, and analytical skills.

Must be able to demonstrate successful change and project management.

#LI-JG1 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.