360 Human Services is dedicated to empowering children and families through comprehensive Applied Behavior Analysis (ABA) and related behavioral health services. We serve diverse inner cities and rural communities, ensuring access to high‑quality care and fostering growth, resilience, and well‑being. Our integrated model combines clinical excellence with data‑driven oversight and a commitment to equity, inclusion, and community impact.

Your Role as Director

As the Director of Clinical Operations, you will hold a key senior leadership role responsible for overseeing the delivery and quality of ABA services across clinic and home-based settings. Ensure high-quality services are delivered in the clinic and to home-based clients through monitoring clinic compliance.

• Lead, coach, and mentor Clinical Supervisors (BCBAs), RBTs, and Operations Managers to ensure high-quality service delivery and consistent client progress.
• Supervise the completion of clinically sound assessments and treatment plans that meet HIPAA, BACB ethical standards, and 360 Human Services' guidelines.
• Design and implement ongoing training focused on behavior protocols, data collection, progress monitoring, and family-centered interventions.
• Conduct monthly audits of at least 10% of clinical records and 5% of staff hours to ensure compliance, identify barriers, and implement corrective actions.
• Manage timely completion of assessments and Treatment Authorization Plans (TAPs) within 72 hours, with active follow-up on any delays.
• Monitor and rebalance caseloads to ensure optimal staff-client matching and clinical effectiveness.
• Develop and monitor KPIs across quality, productivity, customer service, cost savings, and Net Promoter Scores.
• Standardize utilization review workflows, authorization processes, and appeals procedures across multiple service lines.
• Regularly report to executive leadership on performance metrics, operational risks, and strategic initiatives.

Responsibilities

• Lead, coach, and mentor Clinical Supervisors (BCBAs), RBTs, and Operations Managers to ensure high-quality service delivery and consistent client progress.
• Supervise the completion of clinically sound assessments and treatment plans that meet HIPAA, BACB ethical standards, and 360 Human Services' guidelines
• Design and deliver ongoing training on behavioral protocols, data collection, progress monitoring, and family‑centered interventions.
• Conduct monthly audits of at least 10% of clinical records and 5% of staff hours to ensure compliance, identify barriers, and implement corrective actions.
• Manage timely completion of assessments and Treatment Authorization Plans (TAPs) within 72 hours, with active follow-up on any delays.
• Monitor and rebalance caseloads to ensure optimal staff-client matching and clinical effectiveness.
• Develop and monitor KPIs across quality, productivity, customer service, cost savings, and Net Promoter Scores.
• Standardize utilization review workflows, authorization processes, and appeals procedures across multiple service lines.
• Regularly report to leadership on performance metrics, operational risks, and strategic initiatives.

• Master's or doctoral degree in Psychology, Social Work, Counseling, Applied Behavior Analysis, or related field required.
• Must be BCBA certified; additional mental health licensure preferred.
• 4+ years of clinical supervision experience.
• Deep knowledge of BACB ethics, HIPAA, and payer authorization requirements.
• Proven leadership experience with the ability to inspire and develop high-performing teams.
• Exceptional organizational, problem-solving, and time management skills.

360 Human Services is an Equal Opportunity Employer; we celebrate diversity and are committed to creating an inclusive environment for all employees.