Overview

Director, Clinical Operations - Cardiac Monitoring. This is a hybrid position, requiring a minimum of 2 days in office in San Francisco.

Our client is looking for a Director, Clinical Operations - Cardiac Monitoring for the San Francisco Region.

Details

Location: San Francisco, CA

Work arrangement: Hybrid (minimum 2 days in office in San Francisco)

Base pay range: $165,000.00/yr - $215,000.00/yr

Responsibilities

• Lead a team of over 200 non-exempt employees, ensuring optimal performance, engagement, and adherence to operational standards.
• Oversee management of high patient volumes, streamlining throughput to enhance efficiency, patient experience, and quality of care.
• Develop and mentor frontline managers, strengthening leadership capabilities and cultivating a robust talent pipeline to support organizational growth and succession planning.
• Drive strict adherence to regulatory standards and compliance requirements, ensuring operational excellence and minimizing organizational risk.
• Provide strategic leadership and direction with a focus on building engaged, high performing teams
• Ensure the delivery of safe, effective, timely and quality patient care at all times
• Responsible for the day to day Clinical Operations Support Services
• Partner with HR and the Talent Acquisition team in the recruitment of Clinical Management & Operations Teams members
• Responsible for fiscal management and cost efficiency by driving transformation and identifying workflow changes
• Work closely with Clinical Quality, System Development and other cross functional teams to ensure active participation in continuous quality improvement activities
• Evaluate, analyze, trend and communicate quality metrics according to the established performance standards – individual and team
• Ability to effectively communicate and engage with internal and external stakeholders
• Support the Clinical Management & Operations Support Teams in their development
• Establish good clinical practice that aligns with company's culture of patient and quality first
• Participate in the development of clinical functions that follow the company's mission of using technology to provide simple and intuitive solutions for care delivery
• Collaborate and strengthen partnerships with cross-functional areas to define, prioritize, and resource projects and initiatives

Qualifications

• Bachelor’s degree preferred, high school degree or GED required
• Minimum 7 years management experience in the medical device, health care services, or other related industry experience required
• Master of Health Administration or MBA Highly Preferred
• Registered Nurse or equivalent role preferred
• 5 years of experience in cardiac monitoring company or acute care setting such as Telemetry Unit, ICU, Cardiac Cath Lab or similar health care experience preferred
• Recent cardiac experience with strong skills in cardiac rhythm detection preferred
• Proven ability to plan and manage operational processes for maximum productivity and quality
• Strong leadership skills and the ability to inspire a large group of hourly employees, fostering a culture of engagement, inclusion, and belonging
• Experienced at helping team members identify improvement opportunities and use their talents to achieve those goal; sees others’ potential and strengths and works to build on them.
• Strong business acumen with the ability to gain a deep understanding of the industry, market, and financials to effectively run daily operations
• Ability to identify opportunities for creative problem solving while staying within the parameters of good practice.
• Demonstrated ability to make timely, informed decisions that take into account the facts, goals, constraints, and risks.
• Highly collaborative; able to work within a matrix organization across functions and locations
• Willingness to “roll up your sleeves” to get the job done each day
• Demonstrated commitment to high level customer service experience
• Demonstrated critical thinking skills
• Excellent verbal and written communication skills
• Ability to work with computer operating systems such as Microsoft Office, contact management system, order entry systems
• Able to handle fast paced growth company environment

Employment type

• Full-time

Seniority level

• Director

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