Director, Business Development - Fay Servicing Job Category : The Fay Group

Requisition Number : DIREC004669

Locations: Tampa, FL (5426 Bay Center Drive, Tampa, FL 33609, USA)

Founded in 2008, The Fay Group is a diversified real estate services company offering a complete range of home ownership products and services to include mortgage servicing, property renovations, property management, realty, business purpose lending, and insurance to homeowners, investors, and clients nationwide. We consider the people behind those mortgages, and work hard to give them the best opportunity to stay in their homes by providing solutions to navigate the challenges of homeownership while working toward their long-term financial goals.

Overview We are currently looking for a Director, Business Development to join our team. Reporting to the Chief Strategy Officer, this position is responsible for building and maintaining a national network of residential and commercial mortgage loan servicing clients, including private equity funds, REITs, banks and insurance companies for Fay Servicing and its affiliates. This role involves cultivating industry relationships, gaining a deep understanding of client needs, negotiating service agreements and driving long-term growth.

This position plays a critical role in expanding the company’s market presence and revenue through strategic relationship management and targeted business development initiatives. This position partners closely with clients and internal operations teams to ensure high levels of satisfaction and long-term partnerships. Success in this role requires a proactive, results-driven leader with strong industry insight and a collaborative mindset.

Responsibilities

Build and maintain a national network of residential and commercial mortgage loan servicing clients.

Cultivate industry relationships and understand client needs.

Negotiate service agreements and drive long-term growth.

Expand the company’s market presence and revenue through strategic relationship management and business development initiatives.

Partner with clients and internal operations teams to ensure high levels of satisfaction and long-term partnerships.

Qualifications

Bachelor’s degree in Business, Marketing, Finance, or related; Master’s Degree in related field preferred

7+ years’ experience in business development or sales within mortgage servicing, financial services, or related field

Proven success in developing and managing high-value client relationships

Strong understanding of residential and commercial mortgage servicing operations

Proficiency in CRM platforms (e.g., Salesforce, HubSpot)

Strong skills in MS Word, Excel, and PowerPoint

Strong verbal and written communication skills

Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization

Collaborative and consultative work style; high team-orientation

Effective management skills including talent selection, training, coaching, and performance management

Demonstrated ability to foster an environment of positive engagement and trust

Open to change; agile; high learning agility

Strong analytical skills with sound judgment

Strong problem-solving abilities

Ability to analyze and interpret data to identify opportunities and propose solutions

Ability to establish credibility and support the organization’s culture, values, and priorities

Strong attention to detail; quality and compliance orientation

Ability to prioritize under tight deadlines in a fast-paced environment

Self-directed; proactive in surfacing issues and questions

Professional maturity, integrity, and ability to maintain confidential information

Strong business acumen with fiscal and technical aptitude

Compensation & Benefits

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

Disability Insurance

Pet Insurance

401k Program with Employer Matching

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation: The hiring range for this position is between $80,000.00-$120,000.00 annually

Eligible for a monthly commission

Company & Equal Opportunity Fay Cares! The Fay-Constructive Foundation supports charitable initiatives that benefit communities where Fay Group employees live and work. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, visit www.dhs.gov/E-Verify.

Equal Opportunity Employer. This employer is required to notify all applicants of rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.

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