Director, BPO Partner Management

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Role Summary

Step into a leadership role as the Director, BPO Partner Management at athenahealth, where you will be responsible for strategic vendor relationship management, contract optimization, and forecasting across our BPO partner portfolio. This person will coordinate complex vendor negotiations, develop vendor strategies, and support enterprise-wide vendor optimization initiatives, as needed. This hybrid role can be based out of Belfast, ME, Boston, MA, or other locations across the Northeast, combining remote and on-site work. You will report directly to the Business Transformation Vice President, playing a key role in driving operational excellence and partnership success.

Team Summary

The Partner Management team is dedicated to enhancing the performance of our BPO partnerships through data-driven insights and collaborative efforts across multiple functions. Our team focuses on ensuring that these partnerships deliver measurable value and support athenahealth's mission to improve healthcare outcomes. We seek a detail-oriented and results-driven professional who is passionate about operational efficiency and continuous improvement to join us in advancing BPO performance management and positively impacting the healthcare industry.

Essential Job Responsibilities

• Develop and execute comprehensive partner management strategy across key vendor relationships.
• Design and orchestrate regular vendor performance reviews, strategic business reviews, and relationship health assessments.
• Collaborate closely with Operations teams to define vendor scope, service level requirements, and performance expectations aligned with operational needs
• Oversee contract management and compliance to ensure vendor accountability and service quality.
• Partner with business stakeholders on contract negotiations and vendor relationship optimization.
• Drive initiatives that enhance the scalability and effectiveness of BPO services supporting revenue cycle functions.
• Mentor and guide team members to build capabilities and foster a culture of continuous improvement.
• Represent the organization in strategic discussions to maintain strong partnerships.
• Develop comprehensive financial forecasting models for vendor spending, including scenario planning and budget variance analysis.

Additional Job Responsibilities

• Prepare executive-level reports and presentations on BPO performance and strategic initiatives.
• Participate in organizational projects that impact broader operational and service goals.
• Actively enable the efficiency of contract lifecycle management.
• Synthesize complex vendor performance data into actionable insights for leadership decision-making.
• Monitor industry trends and regulatory changes relevant to revenue cycle management and BPO services.
• Contribute to risk management and mitigation strategies related to vendor operations.
• Analyze vendor pricing structures and market benchmarks to identify cost optimization opportunities and support budget planning decisions

Expected Education & Experience

• Bachelor's degree or equivalent experience in Business, Healthcare Administration, Operations Management, or a related field.
• 8+ years of experience in vendor management and revenue cycle management within healthcare or related industries.
• Healthcare IT or Revenue Cycle Management (RCM) background preferred.
• Strong analytical and problem-solving capabilities with experience in financial modeling and forecasting.
• Demonstrated success in managing large-scale vendor relationships and complex contract negotiations.
• Champions a customer-first mindset and continuous improvement.
• Effective communication and leadership skills to collaborate across teams and influence stakeholders.
• Proven people leader with a track record of driving outcomes through others and develop benches of talent