Director, Account Management

2 Days Old

Zixi is seeking a strategic and relationship-focused Director of Account Management  to lead and grow key customer accounts across our Media and Technology portfolio.
This is a remote role, with a preference for candidates based in the Los Angeles area due to proximity to key clients.
This role will focus on retention, expansion, and client satisfaction—with responsibility for maintaining and deepening customer relationships, identifying upsell opportunities, and delivering long-term value across our accounts.
As a trusted partner to our valued customers, the Director will collaborate closely with internal teams across Zixi to ensure a seamless and high-impact client experience.
Responsibilities include but are not limited to:
Customer Growth and Retention: Own a portfolio of strategic customer accounts and drive growth through upsell, cross-sell, and renewal.
Develop deep knowledge of customer goals and challenges and proactively position Zixi as a partner in their success. Customer Relationship Management:
Act as the primary point of contact for executive and operational stakeholders within assigned accounts.
Understand customers’ evolving needs and serve as a strategic partner, delivering tailored solutions and value-added insights. Revenue Generation:
Drive revenue growth by consistently meeting or exceeding targets through strategic account expansion and opportunity development.
Identify and pursue new business opportunities while deepening relationships within existing accounts. Maintain a healthy and well-qualified sales pipeline to support ongoing growth and long-term success. Account Planning & Reporting:
Develop and execute strategic account plans that align to customer goals and Zixi’s growth objectives.
Track and report on key metrics, upsell opportunities, and account health. Cross-functional Collaboration:
Work closely with Zixi internal teams to deliver a cohesive customer experience.
Serve as the voice of the customer internally and contribute to roadmap prioritization and product strategy. Market Analysis & Industry Engagement :
Stay current with industry trends, market dynamics and competitive landscape within the target region .
Conduct market research and analysis to identify emerging opportunities, customers’ needs and potential areas for growth. Represent Zixi at industry events, trade shows, and client meetings to strengthen relationships, stay informed on market trends, and identify new business opportunities. Qualifications, Experience and Education:
5–8 years of large account management, customer success, or business development experience in media, cloud, SaaS, broadcast, or video technology industries.
Proven success driving account expansion and retention in enterprise customer environments. Bachelor’s degree in business, communications, or a related field preferred. Experience with cloud video delivery, media workflows, or OTT platforms is a strong plus. Exceptional communication skills and executive presence; ability to influence and align stakeholders. High emotional intelligence and a customer-centric mindset. Comfortable managing a dynamic book of business and working cross-functionally to deliver solutions. Ability to work and execute independently while collaborating with functional global teams. Proficiency with Microsoft Office Suite, including Word, PowerPoint, Excel, Outlook, and Teams. Experience using AI productivity tools such as ChatGPT, Microsoft Co-Pilot, Claude, or other generative AI platforms to enhance workflow, communication, or customer engagement. About Zixi Zixi is the industry expert in video over IP delivery. We are committed to providing companies of all sizes and complexities the highest quality content delivery, no matter the scale, device, or distance. It’s why more than 1,000+ of the world’s leading media organizations rely on Zixi to deliver video for live events, live linear and OTT. Zixi has been leading the way in digital video transmission technology for over a decade. Which means when you join the Zixi team, you are collaborating with the best and brightest in the industry. We pride ourselves on our flat structure and driven culture; we all participate to deliver new solutions to our customers on a daily basis. Zixi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization. Zixi makes hiring decisions based solely on qualifications, merit, and business needs at the time.   Powered by JazzHR
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Location:
Los Angeles

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