Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Director, Account Management – Tolling

Are you a strong relationship manager with experience supporting tolling operations?

Do you excel at overseeing service delivery, resolving client issues, and driving performance?

About the Role Conduent is seeking a Director, Account Management – Tolling to serve as the lead point of contact for one or more tolling clients. In this role, you’ll ensure contract compliance, collaborate with internal teams to deliver on service-level agreements, and build trusted relationships with client stakeholders. You will also help identify areas for operational improvement, support change management initiatives, and contribute to account planning in collaboration with senior leadership.

About Conduent Transportation Conduent Transportation is a leading provider of intelligent transportation systems, including tolling, transit, curbside, and public safety solutions. Through digital platforms and human-centered services, we help government agencies modernize mobility infrastructure, improve operations, and enhance the traveler experience.

Key Responsibilities

Serving as the main account lead for one or more tolling clients, ensuring strong relationships and successful service delivery Acting as the escalation point for operational issues, collaborating with delivery teams to ensure timely resolution Monitoring service levels and KPIs, providing regular reporting and status updates to clients and internal leadership Partnering with cross-functional teams (operations, technology, finance, etc.) to support client needs and improve efficiency Assisting in the development of project plans, change orders, and enhancements as requested by the client Leading or participating in client meetings, governance reviews, and performance discussions Ensuring contract compliance and managing associated documentation and reporting Supporting proposal responses and renewal planning as needed Maintaining a strong understanding of tolling industry trends and client environments

Requirements

Proven experience managing transportation, tolling, or public sector accounts Excellent client relationship and stakeholder management skills Ability to understand technical and operational issues and translate them for client communication Experience managing cross-functional teams in a matrixed environment Knowledge of KPIs, SLAs, and contract oversight Exceptional organizational, communication, and problem-solving skills Familiarity with government contracts and procurement processes Capable of leading high-level presentations with client leadership and internal executives

Flexible Working

At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:

Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.

Working for You

We offer perks and rewards designed to support you:

Health & Welfare Benefits:  Comprehensive plans tailored to your needs, effective from day one. Retirement Savings:  Robust programs to help you secure your financial future. Employee Discounts:  Access to a wide range of discounts on merchandise, services, travel, and more. Career Growth Opportunities:  Paths for advancement within a global organization. Paid Training:  Learn while you earn with award-winning learning platforms . Paid Time Off:  Competitive PTO packages to help you recharge. Great Work Environment:  Join an award-winning culture that values diversity and inclusion.