Job Summary The Director plays a key role in driving profitability, enhancing the customer experience, and maintaining the studio’s reputation as a leader in luxury retail design. Success in this role requires strong leadership, business acumen, and the ability to foster a collaborative and high-performing team culture. Key Responsibilities Oversee daily operations of the design studio, ensuring optimal use of personnel, equipment, and inventory. Analyze product performance and design trends to inform merchandising and layout decisions. Approve final design elements including furniture, finishes, and spatial layouts to maintain brand standards. Lead the development and execution of the Billie Arthur Trade Program. Plan and manage studio-hosted events such as workshops, classes, networking functions, and product launches. Identify and pursue new business opportunities, including partnerships with real estate agents, trade professionals, and potential clients. Team Management Create and manage work schedules for all design studio associates. Provide ongoing coaching and feedback to foster a collaborative, inclusive, and high-performing team culture. Streamline communication across departments to ensure alignment and efficiency. Develop and implement a scalable business plan to support studio expansion into new markets. Customer Experience Ensure a personalized and elevated customer experience that reflects the Billie Arthur Brand luxury positioning. Deliver exceptional service by resolving issues promptly and maintaining a customer-first approach. Monitor and improve customer follow-up processes to ensure satisfaction and retention. Integrate technologies that enhance customer journey and overall studio experience. Additional Duties Perform other responsibilities as assigned to support the studio’s success and strategic goals. Qualifications Required Proven leadership experience in a retail, design, or luxury brand environment. Demonstrated ability to manage and motivate diverse teams in a fast-paced, customer-focused setting. Strong verbal and written communication skills, with the ability to engage effectively across all levels of the organization. Strategic thinker with the ability to develop and execute business plans aligned with brand goals. Excellent organizational and multitasking skills, with a track record of prioritizing effectively under pressure. Preferred Experience in luxury retail or interior design environments. Familiarity with technologies i.e. CRM systems, CAD, design software Background in event planning or community engagement initiatives. Education And Experience Bachelor’s degree in Business Administration, Retail Management, Interior Design, or a related field; equivalent professional experience may be considered in lieu of formal education. Demonstrated success in leading high-performing teams within a retail or design-focused environment. Proven ability to drive results in a customer-centric, luxury brand setting. Experience aligning store culture and operations with an organization’s mission, vision, and values #hc200272 Seniority level Director Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Furniture and Home Furnishings Manufacturing Sign in to set job alerts for “Studio Director” roles. Referrals increase your chances of interviewing at Furniture Mart USA by 2x

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