Delivery Director

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Director to join our team in Nashville, Tennessee (US-TN), United States (US).

Position Overview

We are seeking an experienced Senior Delivery Leader to join our Delivery Leadership Practice at Launch by NTT DATA. You will be responsible for managing complex client engagements from project initiation through successful completion, while maintaining strong client relationships and ensuring exceptional project outcomes.

About Launch by NTT DATA

Launch by NTT DATA excels at digital product innovation, delivering software and experiences that drive business outcomes and uncover new opportunities for our clients. We strategize, design, and ship experiences people love through our four core services: Enterprise Innovation, Product Strategy & Experience, Digital Product Build, and Product Platform.

Key Responsibilities:

Client Relationship & Partnership Management

• Grow and maintain strong client relationships throughout the project lifecycle, serving as primary point of contact
• Stay aligned with Business Unit strategy from opportunity identification through project completion
• Maintain daily client contact and relationships, setting clear expectations and reporting on delivery progress
• Serve as first point of escalation for client issues, resolving directly or escalating as needed
• Manage scope discussions and negotiations with clients, alerting teams of scope changes
• Manage and write change orders based on input from delivery teams

Project Delivery & Execution

• Take full responsibility for overall delivery and health of assigned projects
• Lead project startup activities including demand requests, WBS creation, resource selection, finance alignment, budget tracking, and team onboarding
• Lead client kick-offs and set clear project goals and expectations
• Maintain RAID logs, run status reports, and continuously monitor and adjust delivery progress
• Create comprehensive reports and track overall roadmap delivery progress
• Provide scope estimations (in collaboration with the development team leadership cohort) and tracking
• Create delivery timelines and ensure alignment across all teams
• Ensure smooth day-to-day project operations and delivery processes

Budget & Resource Management

• Manage project budgets proactively to maintain targeted margins, including WBS management and invoicing approvals
• Onboard and offboard team resources, including coordination of client equipment and access
• Maintain constant communication with delivery teams and stakeholders
• Work with practice leads to resolve personnel and performance issues as needed
• Maintain team health and morale across cross-functional teams

Basic Qualifications:

• 8+ years of experience in project/program management with demonstrated success in complex technology projects in a client services environment
• 5+ years of experience in client-facing roles with proven relationship management skills
• 5+ years experience managing large, cross-functional teams in consulting, agency, or enterprise software environments

Technical Competencies

• Deep expertise in both Agile (Scrum, Kanban, SAFe) and Waterfall delivery methodologies
• Strong understanding of software development lifecycle and modern delivery practices
• Experience with project management tools (Jira, Azure DevOps, etc.)
• Proficiency in budget management, resource planning, and financial tracking
• Knowledge of product management principles and roadmap development

Leadership & Communication Skills

• Exceptional client relationship management and communication skills
• Proven ability to manage multiple stakeholder relationships simultaneously
• Strong problem-solving and decision-making abilities under pressure
• Experience in conflict resolution and escalation management
• Ability to translate technical concepts into business value propositions

Product & Delivery Management

• Experience with product roadmap development and prioritization
• Understanding of user story creation and backlog management
• Familiarity with sprint planning and Agile ceremonies
• Experience with scope management and change control processes
• Knowledge of KPI tracking and value measurement methodologies

Success Metrics

• Client satisfaction scores and relationship health indicators
• Project delivery performance (on-time, on-budget, scope adherence)
• Team engagement and productivity metrics
• Product value delivery and KPI achievement
• Effective scope and change management
• Budget variance and margin performance

Preferred Qualifications

• Experience in digital transformation or innovation consulting
• Certification in project management (PMP, CSM, SAFe, etc.)
• Experience with Launch's target industries (Fortune 500, manufacturing, professional services)
• Advanced degree in Business, Engineering, or related field
• Proven track record of delivering projects on time, within budget, and to client satisfaction
• Strong background in Agile methodologies and product management principles

What We Offer

• Competitive compensation with performance-based bonuses
• Comprehensive benefits package including health, dental, and vision insurance
• Flexible work arrangements and professional development budget
• Opportunity to work with Fortune 500 clients on cutting-edge digital products
• Collaborative, innovation-focused culture with emphasis on work-life balance
• Career advancement opportunities within Launch and broader NTT DATA organization

Career Growth Opportunities

• Path to Practice Director or Senior Client Partner roles
• Opportunities to lead major client transformations and strategic initiatives
• Cross-practice collaboration and skill development
• Professional development through NTT DATA's global learning programs
• Mentorship and leadership development programs