Venue Director II Company Overview Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meetings and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences. Job Summary The Venue Director II is responsible for successfully managing their assigned venue. They will be responsible for maintaining profitability and achieving sales and operations goals while providing best-in-class customer service to all stakeholders, including hotel partners, clients, and team members. Additionally, the Venue Director II will foster a culture of achievement, support diversity, pursue continuous improvement, and demonstrate an unwavering commitment to cultivating and growing the venue relationship. Essential Functions Provide leadership in executing all phases of events while maintaining the highest commitment to customer service to internal and external stakeholders. Lead the Operations team to ensure efficient floor operations, such as the timely and accurate setup and strike of equipment and other essential activities. Hire, interview, train, plan, assign, coach, mentor, direct work, appraise performance, reward, and discipline team members. Address complaints and resolve problems. Review P&L statements to ensure profitability; manage expenses by utilizing available resources and implementing cost control measures where necessary. Maintain inventory integrity, ensuring quality, functionality, organization, security, and availability. Maintain a working knowledge of industry trends, tools, and innovations. Develop and maintain strong relationships with venue partners. Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits. Ensure timely payment of all payables and processing of billing and invoices, enforcing compliance with all financial SOPs. Provide Sales Managers with tools and support to maximize revenue and improve capture rate during all sales cycle phases. Train, manage, and develop the team in accordance with company SOPs, fostering elevated customer service standards, employee growth, and a culture of achievement. Utilize applicable company computer systems effectively and work towards updating and improving systems and technical skills. Provide technical support for events as necessary. Delegate tasks effectively as required. Comply with all safety protocols and SOPs. Perform other duties as assigned. Education & Experience High School Graduate or equivalent Five (5) years of management-level experience in the audiovisual and/or hospitality industry preferred. Experience in aligning team members behind common goals. Excellent communication skills to foster long-term relationships with internal teams and external partners. Required Skills & Knowledge Strong technical aptitude. Good working knowledge of computer hardware and software. Planning and prioritization abilities. Strong interpersonal skills. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Team-oriented mindset. Professional appearance. Reasonable accommodations may enable individuals with disabilities to perform essential functions. Benefits Performance-based incentive plans on top of base salary. Generous time off including PTO, holidays, and sick/personal days. 401(k) with contribution match. Health, vision, dental insurances, and more. Pinnacle Live is an E-verify and Equal Employment Opportunity Employer. We are committed to fostering an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We value the diversity of all our team members, clients, and partners, and strive to create an inclusive atmosphere.

#J-18808-Ljbffr