CX Senior Director, Business Analytics

3 Days Old

CX Senior Director, Business Analytics
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. Apply Online
As a part of Tyler's corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will support our team members, clients, stakeholders, and the public sector.
Location Plano, Texas | Troy, Michigan | Herndon, Virginia | Remote | Overland Park, Kansas
Travel 25-50%
Responsibilities
Define CX operational and financial KPIs to measure value creation and service outcomes.
Lead performance reporting and data storytelling to senior leaders and the board.
Analyze trends in cost-to-serve, margin impact, and customer retention to guide investments.
Benchmark performance against industry standards.
Collaborate across teams to improve accuracy, consistency, and actionability of analytics dashboards.
Qualifications
Bachelor's in Finance, Business, or Economics (Master's preferred).
8+ years in business data analytics, performance strategy, or data-driven operations roles.
Advanced knowledge of analytics frameworks, BI tools, and financial modeling.
Success Metrics include improved insight into CX cost-effectiveness, better prioritization of investments, and increased adoption of analytics standards and KPIs across divisions.
Great Place to Work & Grow Your Career Join us as we transform the public sector! Our mission, vision, and values guide everything we do. We are recognized as a great workplace locally and nationally.
Taking Care of You & Your Family We invest in our team members by offering competitive benefits supporting health and financial wellness. Learn more about our care for our people.
Additional Information Tyler requires candidates to pass a federal background check due to the nature of this position. We are an equal opportunity employer committed to diversity and inclusion. For accommodations during the application process, contact us at jobs@tylertech.com or call 800.646.2633 ext. 791008.
This job posting is active and accepting applications.
#J-18808-Ljbffr
Apply
Location:
Overland Park, KS
Salary:
$125
Category:
Management And Consultancy

We found some similar jobs based on your search