Customer Service Representative (CSR)

The Customer Service Representative works with customers who have complaints, orders, or require information about products/services. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process. The CSR will work with a small team under the guidance of the CSR Customer Service Billing Manager.

Customer Service Representative (CSR) Requirements

• High School Diploma or GED equivalent
• 1-2 years customer support experience or experience as a Client Service Representative
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to deal tactfully and courteously with customers
• Excellent communication skills and the ability to multi-task, prioritize, and manage time effectively.
• Experience with utility software/applications preferred
• Previous CSR experience working at a utility company a plus