Customer Service Representative

Our client, a water technology provider, is seeking a Customer Service Representative for a 6+ month contract opportunity. This role will be remote but the candidate must live within 50 miles of the following locations for training purposes: West Sacramento, CA, Portland, OR, Boise, ID, Helena, MT, or Salt Lake City, UT.

Position Overview This role supports daily sales and customer operations with a strong focus on order management, billing resolution, and customer communication. The position is fully remote, with limited in-person training if needed.

Key Responsibilities

• Order Management
• Process product and service orders from sales teams and customers
• Maintain accurate customer and contract records
• Prepare price quotes and verify pricing, quantities, and terms
• Distribute order documentation to appropriate departments
• Coordinate with internal teams on order status, shipping dates, pricing, availability, and shortages

• Customer Billing & Accounts Receivable
• Resolve billing issues, AR disputes, credits, and payment terms
• Communicate clearly with customers regarding billing questions

• Sales & Customer Support
• Provide pricing, availability, formal quotes, and post-sale support
• Support and interact with sales teams and customers on a daily basis
• Provide backup coverage across teams with similar responsibilities

• Additional Duties
• Follow all company policies and procedures
• Participate in new initiatives as assigned
• Take on additional responsibilities as business needs require

Required Skills & Experience

• SAP experience preferred (SAP HANA 4 a plus)
• AS/400 experience preferred
• Heavy email-based customer support experience
• Strong customer-facing communication skills
• Experience resolving AR disputes, credits, and understanding payment terms
• Advanced Excel skills; frequent usage expected
• Stable work history with clear career progression
• Strong attention to detail and work ethic
• Ability to work independently with minimal supervision
• Experience collaborating with internal teams and external clients

Qualifications

• Bachelor's degree or 3+ years of relevant experience
• Experience with CRM tools, ERP systems, or pricing/quote configuration tools
• Proficiency in Microsoft Word, Excel, Outlook, and Access
• Strong organizational skills with the ability to manage multiple priorities
• Solid problem-solving skills and initiative

Preferred Qualifications

• Order entry experience
• Salesforce CRM experience
• Experience with Select Configure Price Quote (SCPQ)
• Experience supporting projects from quoting through invoicing and delivery
• Background in continuous improvement, Lean practices, or process optimization
• Prior leadership or people management experience strongly preferred