Customer Relationship Specialist

8 Days Old

Job Summary: As a Customer Relationship Specialist you will be responsible for the success of our customers. This demanding role requires a unique skillset. Working with a sales professional, you will assist in preparing sale intake documents, setting up accounts, placing orders, and answering customer inquiries in an efficient and professional manner. You will act as an advocate for our customers and a champion for our brand. Your job ensures our customers have the best experience possible. Responsibilities/Essential Duties: Act as a liaison by managing both incoming and outgoing calls, emails or live chat support. Ensure the best experience possible, no matter what channel our customers choose to contact us. Work alongside sales professionals to deliver a high-end customer experience. Take ownership of account interactions from beginning to end. Complete thoughtful, personalized responses to a variety of customer request such as: General Inquires Account Creation Pricing Product Orders/Returns Billing Inquiries Payments Upselling and Cross selling - Great starting point from which to grow toward a sales career. Contribute to the ongoing success of your team by achieving goals and objectives . Inbound Call Requests Include: Onboarding Revenue Orders Sample Orders Billing Inquiry Shipping/Tracking Account Password Reset Invoices Account Set-up Performance Metrics (KPIs): Average Handle Time (AHT) Customer Satisfaction Quality Monitoring of Calls Basic Qualifications: Associate/Bachelors degree, or equivalent work experience. REQUIRED: 5 years experience in a call center/inside sales role. The ability to exercise initiative. Strong communication skills: oral, written and interpersonal. Proficiency in Microsoft Office applications: Word, Excel, PowerPoint, SharePoint and OneNote. Preferred Qualifications: Knowledge of customer service principles and practices. A strong understanding of telephony and technology, and not be intimidated by it. The ideal candidate must be comfortable working in a fast-paced environment.
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Location:
Nashville
Category:
Office And Administrative Support Occupations

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