Laurelhurst Terrace Senior Living - Customer Relations Director Laurelhurst Senior Living – Portland, OR Laurelhurst Senior Living is seeking an enthusiastic and compassionate Customer Relations Director to serve as the primary liaison for residents, families, and the community. This role is ideal for a people-focused professional who thrives on building relationships, resolving concerns, and ensuring a welcoming, positive experience for everyone who interacts with our community. Responsibilities Serve as the first point of contact for residents and families, ensuring their needs and concerns are addressed promptly and professionally.

Develop and maintain positive relationships with residents, families, staff, and community partners.

Support admissions, tours, and move-in processes to create a smooth, welcoming experience for new residents.

Coordinate family meetings and assist with conflict resolution when needed.

Partner with leadership to promote resident satisfaction and retention.

Assist with events, community outreach, and communication efforts to enhance Laurelhurst’s reputation.

Qualifications Previous experience in senior living, healthcare, hospitality, or customer service leadership preferred.

Strong interpersonal and communication skills with the ability to resolve concerns effectively.

Compassionate and professional approach to working with seniors and families.

Excellent organizational skills and the ability to manage multiple priorities.

Team-oriented mindset with a commitment to providing exceptional service.

Why Join Us? At Laurelhurst Senior Living, we pride ourselves on delivering not only quality care but also a welcoming, supportive environment for our residents and families. As Customer Relations Director , you’ll play a vital role in shaping the resident experience and strengthening our community connections. ? Location: Portland, Oregon ? Apply Today: Join a team where your relationship-building skills make a lasting impact!