The Customer Experience Specialist I is an entry‑level customer service role supporting Consumer Direct Lending operations. This position serves as the primary point of contact for consumers after their initial discussion with a licensed loan officer, guiding them through the loan origination process. The role plays a critical part in delivering a positive customer experience while supporting efficient mortgage fulfillment processes.

• Handle high‑volume inbound calls and place outbound calls to consumers regarding mortgage loan inquiries
• Send and respond to inbound and outbound text messages (with consumer consent), emails, and chats
• Manage a pipeline of up to 75 active loan files while meeting production and quality standards
• Perform routine data entry, validation, and basic loan research to resolve customer inquiries
• Monitor work queues and prioritize tasks to ensure timely follow‑up
• Collaborate with internal departments to support issue resolution and loan processing
• Escalate complex or non‑routine issues to senior associates or supervisors as needed
• Follow established policies, procedures, and compliance requirements
• Demonstrate behaviors aligned with organizational culture and customer‑focused values

• Mortgage and/or financial services call center experience preferred
• General understanding of mortgage regulations (Federal, State, and Local) is a plus
• Strong customer service mindset with excellent verbal and written communication skills
• Proven ability to work accurately and efficiently in a fast‑paced, high‑volume environment
• Strong critical thinking, problem‑solving, and decision‑making skills
• Effective time management and organizational skills
• Ability to work independently while contributing as a team player
• Strong negotiation and issue‑resolution skills
• Proficient with computers and common applications (Microsoft, Google, etc.)

Entry Level

This is a Contract to Hire position based out of Carrollton, TX.

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Carrollton,TX.

This position is anticipated to close on Apr 3, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.