Job Summary

CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.

With four distinct operating companies Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry's future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.

Team Overall Job Descriptions Professional with a sophisticated level of business acumen organized, multi-tasking project leader, seen as business partner with outstanding outcomes.

Key Responsibilities: Lead and influence cross-functional teams and stakeholders in a matrixed-organization to optimize resources and promote focus, accountability, performance, transparency, efficiency and effectiveness. The individual will be responsible for job specific activities and additional activities, but not limited to:

Proven ability to take industry knowledge and translating it into actionable operational excellence

Strong organizational skills and well-honed ability to multi-task and prioritize

Forward thinker who can develop and training others to elevate our customer, client, and team member experience

Excellent ability to be part of multiple opportunities of varied size and complexity, while simultaneously meeting conflicting deadlines in a diverse challenging environment with a facilitative approach

Employ extreme resourcefulness and draw on diverse resources to provide solutions and find insights on various trends and information to make high quality decisions

Experience managing business performance and tight deadlines; anticipates needs and plans ahead

Ability to partner effectively to implement programs through a multi-layered, decentralized organization

Ability to navigate through different levels of leadership and different perspectives to achieve an aligned outcome

Ability to motivate others who have no direct reporting relationship.

Understanding of stakeholder engagement

Collaboration

Critical thinker, fiscally responsible with strong business acumen - proven ability to use influence and drive collaboration across the organization

Effectively use deliberate influence strategies to impact, shape, or re-direct the behaviors of others without formal authority

Effectively interface with all levels of a corporation

Strong communication skills: oral, written, and presentation, plus the ability to communicate appropriately with a wide range of people and behavior styles

Desire to facilitate and participate in discussions and gain exposure with numerous constituents to improve our team programs and processes

Personality Traits

A natural leader with high energy and a sense of enthusiasm who can inspire and motivate others, thereby creating vision and commitment throughout the organization

Strong communication skills and ability to concisely communicate goals, tasks and other organization needs of the team. Ability to initiate and lead conversations with both client and customers.

High Emotional Intelligence ability to identify and understand human emotions to help build trusting relationships with all stakeholders

Critical thinking- ability to question, analyze and evaluate situations before making judgement.

Ability to multitask; must be able to balance multiple projects at the same time

Problem Solving skills ability to solve issues quickly and effectively.

Strong interpersonal skills, a self-starter, confident in his/her abilities, self-motivated and able to work effectively with little supervision; and detail oriented with the ability to effectively manage people without formal influence

Ability to conquer stressful situations handle customer and team member situations calmly and patiently.

Strong value system, unquestionable integrity, and good listening skills

Advocate for demonstrating the value and impact of the company. Must constantly bring and identify methods to enhance our processes and systems that add value and efficiency

Contribute to a positive, fun working environment by always supporting and motivating teammates, assuming the best intentions and best outcomes, and always fostering creativity and good ideas

Analytical / Technical

Able to work with confidential employee, client and CCL Hospitality Group information

Ability to coalesce and analyze information in a fast-paced environment to translate and communicate raw data into information, implications and recommendations using clear written and verbal communications

Strong computer skills, intermediate to advanced levels including, but not limited to, Microsoft Office

Essential Functions and Key Tasks:

As the Opening Team Lead (OTL) you will be leading Unidine and Morrison Living Operations at the location, working with and directing other onsite salary and hourly teams both culinary and FOH/systems.

Your ability to implement a precise brand designed processes as leader of the transition management team is essential to opening new business at our client facilities.

Flexibility, the ability to adapt on the move in facility transitions will be very important, each transition follows a designed process however there is a potential that change requests can alter our plan.

You are the ambassador on site for the CCL brand, values, vision, and mission. You will lead daily lineup, training all staff and new onsite management to adopt to understand and adopt our culture into daily operations.

Essential is an understanding and working knowledge of all CCL and brand specific systems & processes for Senior Living, Health Care, and Retail management.

Ability to communicate clearly and concisely (verbal and written) with residents/guests and know what, when and how to communicate depending on the audience and subject matter (sensitivity and timing)

Ensure high quality, good tasting and well-presented foods are served to all residents, population in all areas within established time frames.

Being able to train new Dining Service Director (DSD) on all our systems and processes.

Food and supply purchasing as needed - adhering to product specifications and authorized vendors.

Drive and support recruiting efforts, onboarding new hires and/or ensuring that clients employees are transitioned to Compass payroll & benefit programs in a timely manner

Set up and implement prescribed position control worksheets, budgets, and develop location job flows

Schedule and supervision of department personnel with adherence to productivity metrics.

Responsible for inputting and managing payroll weekly

Oversight with FOH/systems manager for all daily POS cash auditing, banking deposits and petty cash reconciliation.

Oversight with FOH/systems managers of dining room operations including all associated service methods, ambiance and sanitation practices.

Create and maintain excellent relationships with the residents, Executive Director, fellow department heads and staff and CCL support and senior leadership.

Administer scheduled training, in service and informational meetings to facilitate consistent implementation of production, service and sanitation standards.

Manage, train and develop the community's Dining Services department staff and Management.

Adhere to operating budget (financial and productivity) and complete reporting responsibilities on a daily/weekly basis.

Assure regulatory compliance for sanitation and program documentation.

Education and Experience:

Minimum 5 years related experience and/or training at the Dining Service Director, Executive Chef or Chef Manager Level or equivalent.

Serve Safe, Choke Save and Allergen certification preferred.

Bachelor's degree in Food Science, Nutrition, Culinary Arts or Hotel/Restaurant Management is highly desirable; having completed Certified Dietary Management program preferred.

Prior experience leading Dining service transitions and openings from a lead role is preferred.

The successful candidate will thrive in a fast-paced environment that offers unlimited growth opportunities and rewards achievements.

Work Environment:

Scheduling may require 10 day on and 4 day off scheduling this will be determined by support needs and transition of business.

This position requires extensive travel up to 100%

Must have a valid driver's license. Required to reside within commutable distance to major airport.

Requires work with extreme temperatures/conditions and frequent interaction with heated equipment, grease, refrigeration/freezer and other at-risk conditions.

Computer knowledge and ability to work with multiple software programs is essential.

Involves repetitive motion, walking and/or standing for extended periods of time.

Frequent lifting, pushing, and carrying.

Requires repetitive wrist motion.

CCL is an Equal Opportunity Employer.