This role is responsible for leading and growing the Field Service operations, overseeing all branches for profitability within the framework of the stated corporate values and mission, while protecting the corporate culture and improving overall customer experience. The ideal candidate will have demonstrated field service leadership experience across multiple locations and a high volume of calls. Experience with leading a centralized dispatch companywide and managing Service Coordinators and Field Service Technicians using ServiceTitan is essential. Responsibilities include: Develop and maintain staffing levels to ensure typical service call response times do not exceed 48 hours across all facilities. Identify and implement operational improvements to generate targeted gross profit in the Field Service segment. Develop, maintain, and grow an incentive pay plan for Field Service Technicians and Service Coordinators that rewards excellent work, enhances productivity, and profitability. Create and maintain a CSI framework to gather ongoing customer feedback. Develop and implement a training schedule for field service technicians to improve their development time. Establish KPIs to track progress towards goals for the Field Service department. The department's growth will be driven through staff training, skilled technician acquisition, increasing calls per technician per day, and developing Service Coordinators, all while meeting or exceeding profitability goals. Lead the daily operations of the service department, including: Providing leadership, development, and direction to Service Coordinators and communicating staffing needs. Planning and directing customer satisfaction and growth initiatives. Overseeing P&L, budgets, and departmental reporting to ensure health and goal attainment. Ensuring dispatch accuracy and logistics for all service departments, meeting call volume targets. Auditing daily customer billings for accuracy and approval. Managing communication regarding service status to customers and educating on the use of the Service App. Ensuring customer needs are met promptly by setting Min/Max levels for departments and trucks. Maintaining fleet health through weekly inspections and addressing issues timely. Identifying training opportunities for departmental and company growth. Seeking opportunities to enhance employee and customer relationships and overall experience. Collaborating with other departments to serve the best interests of customers and the company. Maintaining vital communication for employee and customer relationships. Performance review after 90 days may lead to an increase in pay. Compensation includes: Base salary commensurate with experience and accomplishments. Pro-rated bonus of 15% of base pay, starting at 90% goal attainment and maxing out at 20% for exceeding goals. Bonus split evenly between quantifiable and qualitative goals. Employee benefits include: Paid vacation and 9 paid holidays. Health insurance with 50% company contribution, including family plans, with options via Blue Cross Blue Shield (HMO and PPO). $100K life & AD&D insurance paid fully by the company. Paid short-term and long-term disability insurance. Phone and car allowances. Voluntary benefits at employee expense, including dental, vision, additional life insurance, and employee assistance programs. Benefits have a 30-day waiting period. 401(k) plan with a company match up to 4%, available after 1 year of employment. Our company, Automotive Development Group, aims to provide equipment solutions to address today’s fixed operations challenges. We pride ourselves on delivering quality turnkey automotive service shops to dealerships, repair facilities, and tire shops. Join our growing and respected company in the automotive industry! Company Description: A mid-size company experiencing continued growth and recognized as an industry leader.

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