Join the Leader in Brain and Mental Health
At Amen Clinics Inc./Mindworks Innovations Inc., our vision is bold: to be known as the best brain and mental health company in the world. Every member of our team plays a vital role in making that vision a reality—delivering exceptional care, advancing innovation, and changing lives every day.
About Mindworks Innovations, Inc. & Amen Clinics, Inc.:
At Amen Clinics, Inc./Mindworks Innovations Inc., we’re proud to be an Employee Stock Ownership Plan (ESOP) company. That means every employee is also an owner, sharing in the success and growth of the organization. As part of our team, you won’t just be contributing to our mission — you’ll be building long-term value for yourself and your future. Ownership isn’t just a benefit here; it’s a mindset we bring to everything we do.
Amen Clinics are outpatient health care clinics that have been providing mental wellness strategies to patients of all ages since 1989. We offer patient-first experiences and customized solutions to an array of behavioral and psychiatric conditions. Amen Clinics employs an array of healthcare professionals across our nationwide locations, including psychiatrists, integrative physicians, nutritionists, therapists, and wellness coaches. These practitioners have diverse educational backgrounds and specialties and are skilled at treating patients in the least harmful, most effective means possible. We use all the tools available to us to help make brain health happen. We believe that a better brain always leads to a better life and that achieving our mission will help to prevent and alleviate suffering, not only for individuals, but also for generations of individuals.
The Clinic Director is responsible for planning, coordinating, directing and monitoring all operational and financial aspects of their Amen Clinics location in conjunction with the Regional Director, Operations. The Clinic Director relies on extensive experience and judgment to provide effective leadership to all clinic team members, direct day-to-day clinic management and to bring about the clinic’s long term development and growth. The Clinic Director works in a collaborative fashion that models open communication, builds trust and fosters teamwork in an environment of mutual respect.
Essential Duties and Responsibilities: Provides leadership experience and direction that positively impacts the hands-on daily operations of the clinic and represents the clinic in a professional manner following all policies and procedures
Responsible for the financial performance of the clinic and to have constant awareness of the clinic’s financial position
Completes weekly reports and participate in weekly and monthly meetings with Regional Director and Corporate as required
Participates in monthly operational reviews, monitors clinic activities and justifies variances when necessary; implements effective tools to improve operational efficiencies and control costs
Works in collaboration with Finance and Regional Director to determine annual operating budgets and capital equipment expenditures for the clinic
Manages the clinic to assure alignment with the Amen Clinics philosophy, practice methods and standards of excellence
Promotes a team approach to delivering exceptional patient care where extraordinary outcomes are the primary goal
Manages, tracks and trends patient concerns and addresses all patient complaints in a timely Participates in process improvement activities aimed at improving the patient experience.
Responsible to ensure open lines of communication with clinic staff through huddles, weekly staff meetings, etc.; regularly communicates organizational objectives and vision to the clinic team
Consistently exhibits behavior and communication skills that demonstrate a commitment to kindness, competence and passion for superior customer service and quality patient care with every internal and external customer
Develops annual strategic planning goals, annual clinic/staff performance goals and market penetration strategies
Responsible for clinic team development including recruitment, counseling, mentoring and termination of clinic staff
Ensures the coordination of provider schedules and the scheduling of patients; monitors appointment availability and implements changes as necessary
Provides oversight of general accounting, daily deposits, inventory control and accounts receivable; responsible to complete semi-monthly payroll
Responsible for staff schedules to monitor downtime and overtime
Reports progress, operational issues, organizational opportunities and threats to local market to the Regional Director on a monthly basis or as needed
Works in collaboration with the Director, Sales and Business Development and Clinic Outreach Manager to support local outreach strategy that drives revenue growth with a focus on new patients and referral sources; works to enhance the outside referent experience to ensure satisfaction and works to resolve issues when necessary
Collaborates with the Marketing and Creative teams for local events, marketing materials,
Maintains a professional clinic appearance that meets patients’ expectations and oversees maintenance for all clinic assets, including SPECT imaging cameras
Propose, plan and direct clinic expansion and enhancement projects when required
Uses, protects, and discloses protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health Act (HITECH)
Adheres to and monitors compliance with all appropriate Federal, State and local regulations
Participates actively on organizational and ad hoc projects as needed
Performs other duties as assigned
Qualifications and Requirements: Bachelor’s Degree in Business Administration, Healthcare Administration, Management or related field
7-10 years of operational management experience as a seasoned and polished healthcare and/or behavioral healthcare management professional preferred
Demonstrated leadership experience managing an interdisciplinary team of varying experience and skill set, including physicians, in an outpatient clinic, medical practice or equivalent setting preferred
Knowledge, Skills and Abilities: Experience with general clinical or medical practice management and processes
Experience with administration, operations and general business practices
Knowledge of basic/intermediate level medical terminology
Experience working with Electronic Medical Records (EMR) systems; BestNotes system knowledge a plus
Knowledge of daily/weekly/monthly reporting, revenue forecasting, cash flow and profitability
Knowledge of employee scheduling, payroll and timekeeping practices
Experience working with ADP Workforce Now preferred
Intermediate/Advanced computer skills including Microsoft Office Suite (Word, Excel, PowerPoint and Outlook), web-based applications and internet research
Strong verbal/written communication and listening skills; including excellent interpersonal skills and telephone communication
Excellent leadership skills and the ability to work well within a team
Excellent attention to detail, organizational and time management skills
Ability to analyze and reason through complex data and create solutions
Ability to be proactive, use initiative and demonstrate innovation and creativity
Ability to establish and maintain effective working relationships with patients, clinical staff, and co-workers
Ability to manage multiple priorities simultaneously
Ability to maintain confidentiality of sensitive information
Ability to communicate effectively to all organizational levels utilizing clear and comprehensive written and oral communication.
Ability to anticipate work needs and follow through with minimum direction