Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. About The Job The Client Success Director serves as a senior Account Executive, providing strategic leadership and mentorship to a team of Account Managers. This role drives alignment across client goals and internal operations, advocates for client success at the enterprise level, and acts as a trusted escalation point and resource for resolving complex challenges. Essential Duties & Responsibilities Act as the senior strategic advisor and point of escalation for key client stakeholders and broker/consultant partners. Lead proactive planning and long-term success strategies across the client's full scope of services to achieve clinical, engagement, and savings goals. Define and oversee tailored client coverage models that align with account size, complexity, and growth potential. People Leadership & Teammate Development Hire, develop, and performance manage a team of Client Success professionals. Set clear goals and expectations for direct reports by holding teammates accountable for execution and results. Foster a culture of communication, engagement, accountability and continuous learning. Conduct regular team meetings and consistent 1:1 coaching. Client / Health Center Implementation & Expansion Oversee planning and execution of new clients and/or health center launches in collaboration with Sales, Implementation, and Operations. Identify expansion opportunities within current clients, including new populations, sites, and services. Growth & Retention Own the client renewal process and ensure high retention through proactive performance management and strategic relationship building. Lead revenue growth efforts within the client base, targeting upsells and cross-sells of new products, services, and populations. Data-Driven Insight & Performance Oversight Guide account team and clients through healthcare utilization, population health, and clinical performance data, translating complex insights into actionable strategies. Assess client NPS survey feedback and develop action plans. Engagement & Communication Strategy Partner with Marketing to design and execute tailored engagement strategies that drive employee/member engagement and satisfaction. Integrate feedback mechanisms and client pulse tools to continually assess and evolve communication strategies. Cross-Functional Collaboration Partner with Operations and Clinical Leadership to drive alignment between health center operations and client expectations. Serve as the internal voice of the client, informing enhancements to product offerings and delivery models. Operational & Contractual Execution Oversee contractual compliance, eligibility file processes, incentive programs, and accurate client invoicing. Support and guide responses to complex Requests for Proposals (RFPs) as needed. Qualifications Bachelor’s degree in business, Healthcare Administration, or a related field and 8+ years of progressive experience in client success, healthcare operations, consultant/broker experience or strategic account management. Proven leadership experience in managing teams. Proven success managing enterprise-level clients with complex needs and high expectations. Candidates for this position must reside in one of the following locations: Houston, TX, Milwaukee, WI, Chicago, IL, St. Louis, MO, Minneapolis, MN, Kansas City, KS. DESIRED ATTRIBUTES Exceptional executive presence and relationship-building skills. Strategic mindset with the ability to translate data into actionable insights. Strong communication, presentation, and facilitation skills. Demonstrated ability to manage ambiguity and drive solutions across matrixed teams. Pay Range: $110,000 - $175,000/yr

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