Job Summary and Responsibilities

As a Clerk, you will be the welcoming face and organizational hub of our clinic, ensuring a seamless and positive experience for every patient.

Every day, you will expertly manage patient registration and scheduling, efficiently process patient flow, address billing inquiries, and provide essential clerical support. You'll maintain strict confidentiality, handle financial transactions securely, and remain vigilant for any patient needs, all while contributing to a smooth, on-schedule operation.

To be successful in this role, you will possess exceptional organizational skills, a customer-centric approach, meticulous attention to detail, and a proactive ability to manage a fast-paced environment while upholding the highest standards of confidentiality and efficiency. Performs all aspects of chart maintenance which includes pulling and preparing charts for the following day and setting up new files as needed Schedules patient appointments which includes initial, recheck and pre-ops. Updates schedule changes and performs necessary rescheduling of patients and prints and distributes daily clinic schedule. Provides clerical support for outgoing and incoming referrals for patients as requested. Maintains medical records which includes requesting records as needed, filing and retrieving records, documents and correspondence in a timely manner Contacts and reschedules clients that have not shown up for their appointment via phone or letter, and gives chart to the Practitioner for follow up review Answers telephones which includes routing incoming calls, as appropriate, and documenting accurately telephone messages Completes daily charge sheets using CDM/CPT-HCPCS crosswalk and verifying completion of charge sheets against charge posting daily report which includes obtaining necessary information from practitioners to accurately complete daily charge sheets Job Requirements

Required Two years recent outpatient medical clinic clerical experience

Where You'll Work

Mercy Medical Center Redding offers comprehensive health care to nearly 300,000 residents in a six-county region. It is one of only two Level II trauma centers, the only Level III Neonatal Intensive Care Unit (NICU) and the only Joint Commission-certified Advanced Thrombectomy-Capable Stroke Center north of Sacramento north of Sacramento. Mercy Medical Center Redding is a 266-bed regional medical center providing inpatient and outpatient services as well as specialized cardiovascular care, stroke care, orthopedics, neurological surgery, comprehensive cancer care, maternity care, and a robust robotic surgery program. In addition, the hospital's network of care includes Mercy Home Health and Hospice and Dignity Health Connected Living.

One Community. One Mission. One California