What makes this role important at Ipsos?

All potential candidates should read through the following details of this job with care before making an application. The Chief Client Director (CCD) operates at a global level, leading the overall relationship with Ipsos Global Partnering (IGP) and Growth Booster (GB) clients : 1. Senior, high-profile and strategic roles within Ipsos, bringing clients into the heart of our business 2. Bringing the best of Ipsos’ services to deliver against clients' needs with impact 3. Trusted Partners primarily responsible for driving sustainable, profitable growth 4. Global client lens, commercial leaders who influence teams, are dedicated to a select IGP and / or GB client and have +1 assignment (s) at global level (. SL ambassador, sector champion) What you can expect to be doing : DRIVE CLIENT IMPACT Define, measure and capture how clients are using the insight we provide and the impact on their business. Share Client Impact Stories to inspire teams and clients Support teams to create value through impactful deliverables that drive client action by regularly sharing Client Impact Stories to inspire teamsto ask clients deeper questions on activation and resulting business impact CLIENT CENTRICITY AND STRONG RELATIONSHIPS Voice of the Client (externally & internally), best of Ipsos to clients Be predictive of client needs by being the eyes and ears of Ipsos with clients, competitors, sectors and market dynamicsRepresent Ipsos at client & Industry events with thought leadership. Be well networkedConstantly scan for competitive intelligence. Regularly share information tomap programs, qualify them andtarget thebest opportunitiesLeverage sector activation from the sector champions and wider Ipsos community knowledge to bring a deeper understanding our clients' needsCollaborate with Service Lines, as a CCD through the Ambassador program and as CCO through the market SL leaders to drive the clientvoice andmarket needs to help shape our offer and collaboration Creation of Client Community within Ipsos Influencing, inspiring, leading and attracting the BEST people to work on clients by creating an engaged community to work on clients and support client and market action plansCCD : works across markets and SLs Talent multipliers CCDs and CCOs to work together to develop talent for the CO at both a global and market / local levelProvide constructive feedback global-to-local and local-to-global to help develop / coach local talent and provide talent pipeline for global and local CO roles, including a pipeline of potential future CCDs and Local Client OfficersCCD : provides feedback and develop local talent, plus pipeline of future CCDs COMMERCIAL CENTRICITY AND BUSINESS ACUMEN Strategic Account Management Understand clients’ business, structure, culture and strategyCreate trusted relationships and understand personal motivations (‘me agendas’)Identify client stakeholders, map budgets and generate leads, create connections across a wide selection of stakeholders inc. outside CMI and with C-SuiteUnderstand and adapt to clients’ motivations and pressures and have meaningful business conversation at senior levelCreate Joint Business Plans WITH clients reviewing partnership goals and measuring successConsistently adopt best practices through sharing ways of working with clients and peers (.account review documents, team meetings, client newsletters). Commercial Role Models & Client First Player-Coaches Be a role model in client interactions, coach teams on best practices, and act as an ambassador for CF within IpsosUnderstand and use the CF principles, approaches, and tools and ensure that your teams consistently :Demonstrate exemplary client understanding and proactive engagement in every client interactionDeliver with Impact through concise reports and clear, confident presentations that support commercial decision-makingProactively identify and mitigate risks to key programmes, implementing strategies to ensure we evolve and expand existing business, including keeping a live list of ‘Critical Retain Programmes’ and ensuring each has a Retain Plan in place which is reviewed quarterlyIdentify and pursue Business Development opportunities with both new and existing clients, including those in non-CMI functionsUse the Pitch to Win approach on all ‘must win’ (high value or strategically important) opportunities, including following fundamental pricing principles, and create a Proposal on a Page for every opportunityDevelop and share Client Impact Stories Accountable for Budget Work in partnership to agree on strategic priorities / actions (incl. Retain & Win plans) as well as tactics to optimise client portfolios.Optimise client portfolios between CCO, CCD and Country Managers ensuring coverage of largest budgets and clients with most growth potential and aligned on sector prioritiesCCD : accountable for global IGP / GB client budget and building the client strategic account plan in partnership with country teams, agreeing priorities and actions (to include Retain & Win plans). Win client mandates annually, help create hooks to help local markets grow What success in this role looks like : Revenue targets achievedAccount plans created, aligned with local teams, and actively used as a roadmap for growthClient feedback scores above Ipsos averageImprovement in the ‘impact score’ for the Client Organisation globallyFeedback from wider business on impact in role . Client First behaviours This might be the job for you if you have : 15+ years’ experience, to include demonstrable : Long-term client relationship managementBusiness managementCommercial leadership, including financial and pricing acumenLeadership through influence (soft power)Tech industry knowledge / expertise The ability to : Work in an international environmentNavigate a highly matrixed organisationNead and collaborate with senior expertsDrive change with a multi-disciplinary teamAdapt to change Whilst not expected to be an expert, ideally you would have a demonstrable track record of working in these research and / or strategy disciplines : Brand growth, innovation, customer experience, creative testing, segmentation, shopper, social intelligence, retail, and Healthcare (if applicable) If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to! In accordance with NY / CO / CA / WA law, the estimated base salary range for this role is $225,000 to $265,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and / or certifications. What’s in it for you : At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

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