Region Service Line Director

The Region Service Line Director will work collaboratively in a triad partnership with a physician leader and a clinical leader to guide and deliver on Intermountain's vision of extraordinary care for a specific clinical service line across a region. The leader is equally responsible for achieving service line goals and strategic initiatives as directed by the regional executive team service line governance body and in coordination with market hospital and medical group senior operations leaders. This position will be responsible for managing and/or overseeing key projects throughout the region and working collaboratively between hospitals, medical group, other clinical programs/service lines and other regions as necessary to ensure leading and best practices are in place. This position supports system-wide initiatives related to data, continuous improvement, integration, efficiency, project implementation, and overall organization as it relates to achieving KPIs and aligning the region with the system. This position is a regional role accountable for managing and achieving the goals and strategic initiatives of a service line across acute and ambulatory functions. This position will have responsibility to lead & guide the following medical specialties: Dermatology, Endocrinology/Diabetology, Infectious Disease, Allergy/Immunology, Rheumatology & Infusion, Thrombosis & Anticoagulation.

Essential Functions

• Quality and Safety: Responsible for aggregation, review, and recommendations regarding quality measures, improvements, accreditations, and awards.
• Strategy Deployment: Informs and is a key contributor and facilitator on strategic plan for the service line and engages triad partners, stakeholders, leaders, and caregivers in initiatives to drive achievement. Responsible to lead service line/clinical program initiatives as well as system-wide initiatives as needed. Develops, maintains, distributes market level service line meeting/committee agendas, action plans, and associated action items. Manages data and reports and reporting systems relevant to the service line and ensures execution on the Intermountain operating model. Responsible to coordinate and collaborate with stakeholders and leaders to ensure execution of and compliance with relevant policies and procedures.
• Operational Efficiency and Stewardship: Supports hospital, ambulatory/medical group senior operational leaders with capital and operational budget targets and effective management of expenses including FTE resources. Responsible for continuous improvement and communication of key performance indicators for the service line. Collaborates with stakeholders to develop provider recruitment strategies / plans and optimal staffing models.
• Caregiver Experience: Coordinates with senior leaders and key stakeholders in performing coaching, development, and performance management, and performs administrative duties as required. Collaborates with leaders to create and maintain a positive work environment that fosters a highly engaged workforce. Creates engagement, participation, and enthusiasm, for a 'One Intermountain' vision for the service line/clinical program.
• Compliance: Supports all activities for compliance with federal, state, and other regulatory bodies including The Joint Commission, OSHA, CMS, DOPL, and other department specific accrediting and certifying bodies. May be responsible for ensuring contract compliance with applicable policies, procedures, and laws. Ensures compliance with applicable local, state, and federal laws.
• Physician Engagement: Lends support in physician recruitment and creates an environment of high engagement. Works locally with physicians to move the organization forward strategically and operationally. Patient Experience: Influences and collaborates with key stakeholders and leaders to ensure goals around patient satisfaction and engagement are met or exceeded and that patient satisfaction is high and patient care is extraordinary.
• Other duties: Accepts and performs additional duties as needed to achieve Intermountain goals and performance standards.

Skills

• Clinical Leadership
• Patient Care Delivery
• Healthcare Leadership
• Hospital Support Services
• People Management
• Process Improvement
• Strategy Development
• Performance Management (PM)
• Communication

Qualifications

Minimum

• Bachelor Degree obtained through an accredited institution. Education is verified.
• Experience in a progressively responsible leadership position within the healthcare industry
• Excellent Communication and interpersonal skills
• Willingness and ability to travel

Preferred

• Masters Degree (MBA or MHA preferred)
• Experience as an Operations Officer within the healthcare industry
• Clinical Experience relevant to the service line

Physical Requirements

• Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

With this position, you are eligible to participate in the Annual Pay for Performance (AP4P) Plan. This plan enables Intermountain Health to provide leaders with an additional performance compensation opportunity. The AP4P award opportunities are calculated as a percentage of your base salary. Awards are paid out based on attainment of selected Board-approved goals.

Location: Transformation Center

Work City: Murray

Work State: Utah

Scheduled Weekly Hours: 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$67.41 - $104.06

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.