Business Development Inside Sales Representative

Location: Cerritos HQ Office

Compensation: Base Salary + Commission + Bonuses

About the Role

The Business Development Inside Sales Representative fuels top-line growth by identifying new opportunities, qualifying leads, and strengthening vendor and in-house client relationships. This role combines energetic cold calling, strategic follow-up, and high-level customer support. Balancing the dual responsibilities of a hunter, driving outbound prospecting and new lead engagement, and a sales rep, managing and developing existing accounts, this role plays a central role in our overall sales success.

Key Responsibilities

Business Development & Lead Generation

• Conduct cold calls, outbound outreach, and follow-up campaigns to vendor leads, inbound inquiries, and dormant accounts.
• Qualify new prospects by identifying needs, budgets, timelines, and decision-makers.
• Collaborate with sales management to identify strategic growth opportunities within assigned territories or verticals.
• Provide additional business development support, as needed.

Inside Sales & Customer Support

• Create and deliver customer quotes in a timely and accurate manner.
• Process customer purchase orders, ensuring pricing, terms, and delivery expectations are correct.
• Manage the quote log, open orders, and backlog reports through internal systems or customer portals.
• Track, review, and follow up on open opportunities, quotes, and pending order activities.
• Provide additional sales support, as needed.

Customer Experience & Relationship Management

• Serve as a primary point of contact for day-to-day customer inquiries.
• Identify customer needs and provide solutions that ensure a high level of satisfaction.
• Build strong, trust-based relationships with customers, vendors, and internal departments.
• Ensure on-time delivery and order accuracy by coordinating with purchasing, logistics, vendors, and suppliers.

Qualifications

• 2+ years of experience in business development, inside sales, customer service, or a related role.
• Proven success with cold calling, outbound outreach, or lead management preferred.
• Strong critical thinking, problem-solving, and organizational skills.
• Excellent communication skills-written, verbal, and interpersonal.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with CRMs, ERP systems, or customer portals is a plus.
• Ability to thrive in a fast-paced, multitasking environment.
• High level of accuracy, accountability, and customer-service orientation.
• Flexible, adaptable, and able to shift priorities with ease.

This position earns a competitive salary. We provide great benefits and perks, including health, dental, vision, a 401(k) plan, vacation time, company perks, and community service days. If this sounds like the right opportunity to leverage your customer service, account management, and sales skills, apply today!