At U.S. Bank, we are committed to helping customers and businesses make informed financial choices and fostering community growth. We value the unique potential of each individual, and a career with us means an exciting opportunity to explore and thrive at every stage of your professional journey. Join us to learn new skills and discover your strengths from day one. Position Overview As a Bilingual Customer Experience Specialist, you will deliver exceptional service by managing customer inquiries via phone and email. Your role will involve researching and resolving issues, including fraud support and internet operations, while developing a thorough understanding of our products, services, and relevant regulations. You will serve as a crucial link between customers and various U.S. Bank departments to tackle more complex inquiries and technology challenges. Pay: $20/hour - with a 10% bilingual incentive , your rate could increase to approximately $22/hour. We invite you to be a part of our talented team! We are hiring for the April Class ! Training begins on April 6th, 2026 . Shift Details: Available schedules are from 9:00 AM to 10:00 PM CT. Basic Qualifications High school diploma or equivalent At least 18 months of customer service or related experience Preferred Skills/Experience Strong problem-solving and negotiation skills Aptitude for navigating various computer systems and applications Effective time management and multitasking capabilities Experience in positively engaging with dissatisfied customers Excellent communication skills, with the ability to maintain a pleasant tone Proficient in Microsoft Office applications This is a remote position , but we prefer candidates to reside near specific hubs such as: Cincinnati, OH Milwaukee, WI Fargo, ND Knoxville, TN Twin Cities, MN St. Louis, MO Owensboro, KY Atlanta, GA Charlotte, NC Oshkosh, WI Dallas, TX Phoenix/Tempe, AZ Portland, OR Benefits: We offer a comprehensive benefits package designed to support you and your family. This includes: Healthcare (medical, dental, vision) Life insurance options Disability coverage (short-term and long-term) Paid vacation (2 to 5 weeks based on role and tenure) Paid holidays (up to 11 per year) Adoption assistance Sick leave accrual U.S. Bank is an equal opportunity employer. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, or disability. Note: The posting may close earlier due to high application volume.