Join the Nation's #1 Trane Dealer

Reliable Heating and Air is growing and we are looking for Customer Service Representatives to join our team! We offer hourly plus generous spiff programs, uncapped earning potential, high inbound and out-bounding call volume opportunities and an opportunity to grow with full benefit. We care deeply about training and development. Apply now for an opportunity to join the team today.

The Bilingual Customer Service Representative (Spanish) handles customer questions, concerns, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first-call resolution and provide every customer with the ultimate customer experience.

Essential functions include:

• Answering incoming phone calls from customers and other office duties as assigned.
• Actively promoting and offering all company products, services, and promotions to every customer, ensuring they are informed of all available options.
• Maintaining the required number of calls per shift while achieving weekly and monthly sales targets to support department goals.
• Maintaining good customer relations and ensuring that all your calls meet company standards.
• Inputting all service requests into Service Titan.
• Handling and resolving a variety of customer concerns, complaints and questions by phone and text message across all lines of business while documenting dispatches thoroughly.
• Resolving problems by clarifying issues, research, exploring answers and alternate solutions.
• Communicating with customers on the status of service calls.
• Performing outbound calls to schedule preventative maintenance and tune ups.
• Following up on complicated calls to ensure customer satisfaction.
• Performing other duties as assigned.

Required knowledge includes:

• High school diploma or equivalency required.
• 1-2 years of customer service experience preferred.
• Inside sales/upselling experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Critical thinking and problem-solving skills.
• Proficiency in typing and basic computer skills.
• A can-do attitude with a high degree of integrity, sense of urgency and attention to detail.
• Adept learner.
• Must be able to follow directions and work independently.
• Ability to read, write and speak in English and Spanish.
• Must have the ability to work a flexible schedule including nights and weekends.

Please note that any offer of employment is conditional upon successful completion of a background check, drug screen, and motor vehicle record review (as applicable).

Reliable is proud to be an equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees. We do not discriminate in our employment practices based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, pregnancy or related condition, marital status, military or veteran status or any other basis protected by federal, state, or local law.