• Partner with Director, Volunteer Engagement – Cook County to build and manage a best-in-class “Faith in Action” (volunteer service) experience at Catholic Charities with robust, mission-aligned systems. o Provide oversight of all volunteer experiences in Lake County and ensure that all volunteer engagement aligns with Mission Engagement Strategy and CCAC Core Values.

• Execute key practices that underpin the CCAC volunteer lifecycle o Recruit, screen, train, and evaluate volunteers seeking to serve in Charities impact areas o Collect, analyze, and maintain data regarding volunteer background, skills, availability, and goals in CCAC CRM system to foster more strategic engagement. o Manage and regularly update the CCAC volunteer CMS webpage. o Ensure all volunteers are fully compliant with CCAC policies and procedures, including required screenings and assessments. • Serve as the primary point of contact for volunteer engagement activities at Catholic Charities in Lake County. o Monitor all volunteer inquiry and communication inboxes. o Leverage a dynamic leadership and interpersonal style to motivate and guide diverse volunteer individuals and groups in attaining enriching and transformative interactions with those we serve o Communicate across internal CCAC teams to ensure service opportunities are relevant, strategically aligned, and marketed appropriately to potential volunteers. o Participate in community volunteer networks, attend volunteer recruitment events and fairs, and amplify awareness of service activities at Charities.

• Work closely with the cross-functional team (including leaders from Programs, Faith and Mission, Client and Community Impact) that is charged with identifying, designing, and regularly monitoring the effectiveness of CCAC’s volunteer service experiences.

• Partner with broader Faith and Mission team to design and integrate, where appropriate in volunteer opportunities, deeper understandings/ explorations of faith, spiritual renewal, and justice. PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned. Kneel and move from sitting, bending, kneeling, or standing multiple times a day X Push and pull objects up to 25 pounds Climb up and down 3 or more flights of stairs at a time X Lift up to 25 pounds Additional Requirements: Other Requirements Comply with program and/or Agency requirements related to (check all that apply). X Background check, including any program specific requirements. Physical examination TB Testing Drug Testing X Driver's License and reliable transportation X Agency-specified automobile insurance Additional Requirements: Immediate Supervisor: Senior Director-Mission Engagement Directly Supervises: N/A

Education and Experience Requirements: Relevant Education: Preferred: Bachelor's Degree Minimum: Bachelor's Degree Relevant Experience: Preferred: 5+ Years experience in volunteer management or related field. Minimum: 5+ Years experience. Qualifications & Skills: Preferred: Excellent organizational skills, high attention to detail, and punctuality and timeliness in follow-through. • Strong relationship-building and communications skills, with the ability to motivate and encourage performance. • Proven experience with cross-functional collaboration; openness and ability to engage in and contribute to team-based problem solving. • Experience with CRM and CMS systems. Salesforce preferred. • Excellent PC skills, including Microsoft Suite, Office 365, SharePoint, and Azure. Minimum: Excellent organizational skills, high attention to detail, and punctuality and timeliness in follow-through. • Strong relationship-building and communications skills, with the ability to motivate and encourage performance. • Proven experience with cross-functional collaboration; openness and ability to engage in and contribute to team-based problem solving. • Experience with CRM and CMS systems. Salesforce preferred. • Excellent PC skills, including Microsoft Suite, Office 365, SharePoint, and Azure.

Certification/Licensure: Preferred: N/A Minimum: N/A